Customer Service Representative - Bowral

IMB Bank; Bowral; On-site; AUD 31,000 - 42,000; Part time

Job summary

IMB Bank in Bowral is seeking a part-time Customer Service Representative to support customers across channels with their financial needs. The role runs Tuesday–Friday on afternoon shifts (6 hours daily) at the Bowral branch.

You will handle conversations, help customers with banking and insurance questions, and explore suitable financial solutions while using diverse digital platforms. A strong ethic, accuracy, and willingness to travel for training are valued.

Qualifications

• Experience in customer service, in any industry, and an interest in financial services.
• An aptitude for technology and proficient in MS Office programs/apps.
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment.

Responsibilities

• Having conversations with customers via face to face, phone and online to assist with banking and insurance needs.
• Exploring opportunities to find financial solutions that improve customers' positions.
• Using various technologies, systems and digital platforms to support customers.
• Cash handling, balancing and administrative duties.
• Collaborating with the Branch Manager and team to achieve goals and objectives.
• Maintaining operational adherence to company and regulatory standards, policies and procedures.

Skills

Customer service

Cash handling

Tech aptitude

MS Office

Team player

Tools

MS Office

Job description

Customer Service Representative - Bowral

As aCustomer Service Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs. This is a part-time position, 24 hours per week,working afternoon shiftsTuesday-Friday (6 hours each day) at our Bowral branch.

About the role

• Having conversations and interactions with customers via all channels, including face to face, phone and onlineand helping them with their banking and insurance needs and enquiries
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with your Branch Manager and team to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customerservice, in any industry, and an interest in financial services
• Available for afternoon shiftsTuesday to Friday
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

• A supportive culture that actively promotes inclusion and the wellbeing of our employees
• Competitive remuneration
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Genuine investment in your learning and professional growth.

Applications close 20 September2026.