Customer Service Representative - South Western Sydney

IMB Bank; Sydney; On-site; AUD 27,000 - 42,000; Part time

Benefits offered by this job

Training & onboarding

Career progression

Supportive culture

Wellbeing days

Team environment

Product concessions

Purchased leave

Job summary

IMB Bank is seeking two part-time Customer Service Representatives to support customers across Sydney South-West, with training at Oran Park and Macarthur Square before branch placements. The roles require weekday availability, own transport, and a customer-focused mindset in a regulated financial environment.

Responsibilities include helping customers with banking needs, utilizing digital platforms, handling cash and administrative duties, and collaborating with branch teams to meet objectives.

Qualifications

• Experience in customer service
• Available to work Monday-Friday
• Own transport and located Campbelltown and/or Oran Park
• Demonstrated interest, experience or education relating to financial services
• Cash handling experience and attention to detail

Responsibilities

• Help customers with banking and insurance needs face to face, over the phone and online
• Explore opportunities to find the right financial solutions that may improve their position
• Use various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Work with Branch Managers and teams to collectively achieve the goals and objectives
• Maintain a high level of operational adherence in line with company and regulatory standards, policies and procedures

Skills

Customer service

Cash handling

MS Office

Technology aptitude

Problem solving

Team player

Learning mindset

Honesty & integrity

Regulatory awareness

Flexibility

Education

Interest in financial services

Job description

Customer Service Representative - South Western Sydney

• Supportive team environment with great career pathways
• Full training and induction program

Are you ready to start a rewarding career in banking?As aCustomerService Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs.We are currently hiring twopart-timers, both working Monday to Friday, 5 hours per day. One position is based at Oran Park, and one atMacarthur Square (Campbelltown)for training, then working at branches across Sydney South-West as needed. Due to the varied locations, candidates located in South-Western Sydneywithown transport are preferred.

About the role

• Helping customers with their banking and insurance needsface to face, over the phone and online
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with Branch Managers and teams to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customerservice
• Available to work Monday-Friday
• Own transport and located Campbelltown and/or Oran Park
• Demonstrated interest, experience or education relating to financial services
  
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training and staff relief.

Why IMB?

IMB Bank is a leading customer-owned bank offering a full range of products and services in both retail and business banking. Our purpose is to provide simple, competitive, and authentic banking to help our customers and communities be better off and we’ve been doing that for over 145 years. An award-winning andgrowing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in our communities.

IMB benefits include:

• Great training and onboarding
• Genuine career pathways and opportunity to accelerate your skills and experience
• A supportive culture that actively promotes diversity and inclusion
• Designated wellbeing days
• Friendly and professional team environment
• Product concessions
• Purchased leave options