Customer Service Representative - Canberra

IMB Bank; Canberra; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Competitive remuneration

Product concessions

Paid parental leave

Study assistance

Job summary

IMB Bank is seeking dedicated Customer Service Representatives to join our community-focused team across ACT branches. The role offers part-time three days per week and a casual option with flexible availability.

You will engage members across in-branch, phone and online channels to understand financial needs and provide excellent service. Key duties include cash handling, operating across branches with support from the Branch Manager, and delivering compliant, high-quality customer experiences

Qualifications

• Experience in sales and service, in any industry.
• Flexible availability Monday-Friday.
• Cash handling skills, with an eye for detail.
• A learning mindset and ambition to build a career in banking.
• Aptitude for technology and proficiency in MS Office programs/apps.
• Honesty, integrity and adherence to procedures in a regulated environment.
• Flexible approach, initiative, prioritisation and problem solving.
• Genuine desire to help people and support a team.

Responsibilities

• Proactively engage members across face-to-face, phone and online channels.
• Explore opportunities to recommend suitable financial solutions.
• Utilise various technologies, systems and digital platforms in daily work.
• Perform cash handling, balancing and administrative duties.
• Collaborate with Branch Manager and team to achieve goals.
• Maintain high operational adherence to policies and procedures.

Skills

Customer service

Sales experience

MS Office

Tools

MS Office

Job description

• Kick offyour banking career with acommunity minded and trusted bank
• Supportive team environment with great career pathways
• Part-time and casual opportunities, no weekends

Are you ready to start a rewarding career in banking?As aCustomer Service Representative,you will join our teamproviding great service to IMB Customers in relation to their financial needs. We have a part-time opportunity working three full days per week, and a casual position(flexible availability required), both workingfrom our friendly branches across the ACT and Queanbeyan.

About the role

• Proactively engaging members in conversations and interactions across face-to-face, phone and online channels
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with your Branch Manager and team to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in sales and service, in any industry
• Flexible availability Monday-Friday
• Cash handling skills withan eye for detail
• A learning mindset and the ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

• A supportive culture that actively promotes inclusion
• Competitive remuneration
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Genuine investment in your learning and professional growth.