Customer Service Representative - Bowral

IMB Bank; Wollongong City Council; On-site; AUD 34,000 - 42,000; Part time

Benefits offered by this job

Supportive culture

Competitive remuneration

Product concessions

Paid parental leave

Purchased leave options

Study assistance

Learning & development

Job summary

IMB Bank Bowral is seeking a Customer Service Representative for a part-time role of 24 hours per week, Tue-Fri, with afternoons. You will engage customers across face-to-face, phone and online channels, explain financial options, and support banking and insurance needs.

Experience in customer service is valued; full training is provided. A positive, team-focused approach and comfort with technology will help you succeed in a regulated financial environment. Training will start soon.

Qualifications

• Experience in customer service, in any industry, and an interest in financial services
• Available for afternoon shifts Tuesday to Friday
• Cash handling experience and accuracy
• Learning mindset and ambition to build a banking career
• Proficient with MS Office applications

Responsibilities

• Conversations with customers via face-to-face, phone and online channels to assist with banking and insurance needs
• Identify financial solutions to improve customers' positions
• Use various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Collaborate with Branch Manager and team to meet goals
• Maintain high operational adherence to standards, policies and procedures

Skills

Customer service

Team player

Problem solving

Attention to detail

Tools

MS Office

Job description

Customer Service Representative - Bowral

• Supportive team environment with great career pathways
• Part-time opportunity, working withinbusiness hours withno weekends
• Banking experience not required, excellent training provided

Are you ready to start a rewarding career in banking? As aCustomer Service Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs. This is a part-time position, 24 hours per week,working afternoon shiftsTuesday-Friday (6 hours each day) at our Bowral branch.

About the role

• Having conversations and interactions with customers via all channels, including face to face, phone and onlineand helping them with their banking and insurance needs and enquiries
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with your Branch Manager and team to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customerservice, in any industry, and an interest in financial services
• Available for afternoon shiftsTuesday to Friday
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

• A supportive culture that actively promotes inclusion and the wellbeing of our employees
• Competitive remuneration
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Genuine investment in your learning and professional growth.