Customer Service Representative - Narooma

IMB Bank; Narooma; On-site; AUD 40,000 - 55,000; Part time

Benefits offered by this job

Competitive remuneration

Product concessions

Paid parental leave

Purchased leave options

Study assistance

Learning and professional growth

Job summary

IMB Bank Narooma is hiring a Customer Service Representative for a part-time role (Wednesdays, Thursdays and Fridays, 8.45am-5.15pm) with casual positions also available to cover Moruya/Batemans Bay. You will assist customers with banking and insurance needs, handle cash, and use various technologies and digital platforms.

Your focus will be on delivering great service, exploring financial solutions, and working with the branch team to achieve targets while adhering to policies and procedures.

Qualifications

• Experience in customer service in any industry.
• Flexible availability: casual MON-FRI or part-time WED-THU-FRI.
• Cash handling experience and attention to detail.
• Interest in building a career in banking.

Responsibilities

• Interact with customers via face-to-face, phone and online channels.
• Identify and discuss financial solutions to meet customer needs.
• Utilize banking systems and digital platforms.
• Handle cash, balance cash, and complete administrative duties.
• Collaborate with Branch Manager and team to meet goals.
• Maintain high operation adherence to policies and regulatory standards.

Skills

Customer service

Cash handling

Communication

Problem solving

Teamwork

Tools

MS Office

Job description

Customer Service Representative - Narooma

Are you ready to start a rewarding career in banking? As aCustomer Service Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs. Due to internal promotions, we are now hiring a part- time team member, working Wednesdays, Thursdays and Fridays 8.45am-5.15pm. There is also a casual position are available, based at Narooma and covering Moruya/Batemans Bay.

About the role

• Having conversations and interactions with customers via all channels, including face to face, phone and onlineand helping them with their banking and insurance needs and enquiries
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with your Branch Manager and team to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

About you

• Experience in customerservice, in any industry
• Flexible availability from Monday to Friday (casual) or Wednesday, Thursday, Friday (part-time)
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• The willingness to travel within the region as required for training or staff relief.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we’re focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we’ve donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

• A supportive culture that actively promotes inclusion and the wellbeing of our employees
• Competitive remuneration
• Product concessions
• Paid parental leave
• Purchased leave options
• Study assistance
• Genuine investment in your learning and professional growth.