Banking Customer Service Pro - Part-Time, Sydney South-West

IMB Ltd; Sydney; Hybrid; AUD 32,000 - 42,000; Part time

Benefits offered by this job

Great training program

Career pathways

Diversity & inclusion

Wellbeing days

Team environment

Product concessions

Purchased leave options

Job summary

IMB Bank is hiring a Customer Service Representative for South Western Sydney. Two part-time roles (5 hours/day, Mon-Fri) near Oran Park and Campbelltown, with training at launch before rotating to branches across Sydney South-West. Candidates with transport and interest in financial services are preferred.

Expect training, supportive team environment, and clear career pathways within a customer-centric banking setting.

Qualifications

• Experience in customer service
• Available to work Monday–Friday
• Own transport and located Campbelltown and/or Oran Park
• Demonstrated interest, experience or education relating to financial services
• Cash handling experience and an accurate eye for detail
• A learning mindset and ambition to build a career in the banking industry
• An aptitude for technology and proficient in MS Office programs/apps
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
• A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
• A genuine desire to help people, work directly with customers as well as work with and support a team
• Willingness to travel within the region as required for training and staff relief

Responsibilities

• Helping customers with their banking and insurance needs face to face, over the phone and online
• Exploring new opportunities to find the right financial solutions that may improve their position
• Using various technologies, systems and digital platforms
• Cash handling, balancing and administrative duties
• Working with Branch Managers and teams to collectively achieve the goals and objectives
• Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.

Skills

Customer service

Tools

MS Office

Job description

IMB Bank is hiring a Customer Service Representative for South Western Sydney. Two part-time roles (5 hours/day, Mon-Fri) near Oran Park and Campbelltown, with training at launch before rotating to branches across Sydney South-West. Candidates with transport and interest in financial services are preferred.

Expect training, supportive team environment, and clear career pathways within a customer-centric banking setting.