Customer Service Representative - Harvey Norman

Harvey Norman; Sunshine Coast Regional; On-site; AUD 40,000 - 56,000; Full time

Benefits offered by this job

Generous staff discounts

Career progression support

Job summary

Harvey Norman Gympie is seeking a Customer Service Assistant to deliver Great Service, Always! to customers. You will actively manage customer repairs and servicing, tag faulty products, liaise with service agents and suppliers, and keep the service database up-to-date.

You will also keep customers informed on repair progress, assist with admin tasks, run weekly reports, and organise stock deliveries. A friendly, energetic team player with strong communication is essential.

Qualifications

• Experience in a customer focused, high volume retail environment.
• Strong communication and interpersonal skills.
• Ability to juggle multiple tasks with a flexible attitude.

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with service agents & suppliers and keep the service database up-to-date.
• Keep customers updated on repairs status and ensure timely, excellent service.
• Assist with admin duties including processing invoices, claims, reconciliations and finance paperwork.

Skills

Customer service

Administration

Communication

Organisation

Teamwork

Job description

• Full Time Position
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Gympie Customer Service Team is seeking a passionate, customer service focused Customer Service Assistant to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Familiarity with Australian Consumer Law (desirable)
• Being full of energy, ambitious, confident and flexible
• Friendly, outgoing, approachable and work well as a team member.
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving.
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment