Customer Service Manager

Harvey Norman Global Pty Limited; City of Melbourne; On-site; AUD 25,000 - 36,000; Part time

Benefits offered by this job

Generous staff discounts

Career progression

Flexible, positive work environment

Job summary

Harvey Norman Preston is seeking a passionate Customer Service Manager to lead the local customer service team delivering Great Service, Always! to customers.

In this part-time role you will manage repairs, service coordination, invoicing tasks, reporting, stock arrivals, and ensure a safe, friendly store environment while supporting colleagues and customers.

Qualifications

• Experience in a customer focused, successful retail business.
• Experience working in a high volume administration role.
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude.
• Customer service champion with strong communication and interpersonal skills.
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills.
• Friendly, outgoing, approachable and work well as a team member.
• Ability to service customers while managing work tasks around their needs.
• Going above and beyond to provide exceptional customer focused problem solving.
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services.

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with service agents & suppliers and keep the service database up-to-date.
• Keep customers updated on the status of their repairs and ensure completion within an acceptable timeframe while providing outstanding customer service.
• Assist with department admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting.
• Run weekly reports for repairs/service jobs as required by the Proprietor.
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor.
• Be Health and Safety conscious.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Time management

Multitasking

Problem solving

Organisational skills

Job description

Job no: 576828
Work type: Part Time
Location: Preston
Categories: Retail Administration

Part Time Position

• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Preston Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department’s admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Friendly, outgoing, approachable and work well as a team member
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 18 Sep 2026 AUS Eastern Standard Time