Branch Manager; Canberra City

IMB Bank; Canberra; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Great training

Career development

Wellbeing days

Diversity and inclusion

Team environment

Product concessions

Purchased leave

Job summary

IMB Bank in Canberra is seeking a Branch Manager to lead a high-performing team, drive lending growth and deliver exceptional member outcomes while strengthening community connections. You will manage loans end-to-end, from interviews to approvals, and engage members through in-person, digital and phone channels.

As a lender leader, you will coach a small team to achieve growth in lending, deposits and service, foster a positive customer-centric culture, and collaborate with the wider IMB

Qualifications

• Proven lending growth and residential home loan experience.
• Strong leadership with coaching and team development track record.
• Customer-focused mindset and ability to build lasting relationships.
• Experience in banking or financial services with a service culture.

Responsibilities

• Drive lending growth, build referral networks and deliver exceptional member outcomes.
• Lead loan interviews, process applications, assess and approve loans.
• Engage with members face-to-face, digitally, and via phone per preferences.
• Generate new lending opportunities through proactive business development.
• Coach and develop a small team to meet lending, deposit, service and growth targets.
• Create a positive customer-focused culture to help members achieve home ownership.
• Identify opportunities to support members and small businesses with lending and banking solutions.
• Build relationships with members, referral partners, local businesses and community networks.
• Oversee day-to-day branch operations and regulatory compliance.

Skills

Lending growth

Leadership

Customer service

Relationship building

Coaching

Team development

Stakeholder management

Job description

• Lead a passionate team committed to delivering exceptional member experiences
• Drive lending growth whilst building strong community connections to help members achieve their goals
• Grow a successful local business while making a genuine difference in your community

At IMB Bank, we believe banking is about people. Every day, we help our members achieve important life milestones, whether that's buying a home, growing a business, saving for the future, or improving their financial wellbeing.

We're looking for a customer-focused Branch Manager who combines strong lending expertise with proven leadership capabilities. As a key member of our Retail Network leadership team, you'll create an outstanding customer experience, support your team to succeed, and help grow our presence within the Canberra community.

About the Role

This is a hands-on "lender leader" role where you'll be responsible for growing a successful local business by leading a high-performing team while making a genuine difference in your community. Responsibilities include:

• Drive lending growth, build referral networks and create exceptional member outcomes
• Managing the loan process from completing loan interviews, processing applications through to assessment and approval
• Being prepared to serve member needs how they want to engage with IMB; including local face to face members, digitally driven interactions and phone calls.
• Generating new lending opportunities through proactive business development activities
• Leading, coaching and developing a small team to achieve lending, deposit, service, business and employee growth objectives
• Creating a positive, customer-focused culture that helps more members achieve home ownership
• Proactively identifying opportunities to support members and small businesses with lending and broader banking solutions
• Building relationships with members, referral partners, local businesses and community networks
• Managing day-to-day branch operations and ensuring compliance with regulatory and risk requirements
• Working collaboratively with colleagues across the broader IMB network to deliver positive outcomes for members

About You

You are a relationship builder, lending specialist and people leader who is passionate about helping members succeed.

• Proven experience in achieving lending growth and writing and managing residential home loans from application to settlement
• Leadership experience with a strong track record of coaching, motivating and developing teams
• Experience within banking, financial services, or a customer-focused environment
• A genuine passion for customer service and building long-term relationships
• Strong business development and networking skills
• Excellent communication and interpersonal skills
• A proactive approach to identifying opportunities and supporting business growth
• Sound understanding of operating within a regulated environment.

Why IMB?

For more than 145 years, IMB Bank has been helping our members and communities be better off. As a member-owned organisation, we're committed to creating positive experiences for our members while supporting our people to grow and thrive. Benefits include:

• Great training and onboarding
• Genuine career pathways and professional development opportunities
• A supportive culture that promotes diversity, inclusion and wellbeing
• Designated wellbeing days
• Friendly and collaborative team environment
• Product concessions
• Purchased annual leave