Afternoon Part-Time Banking Customer Service Rep – Bowral

IMB Bank; Bowral; On-site; AUD 31,000 - 42,000; Part time

Job summary

IMB Bank in Bowral is seeking a part-time Customer Service Representative to support customers across channels with their financial needs. The role runs Tuesday–Friday on afternoon shifts (6 hours daily) at the Bowral branch.

You will handle conversations, help customers with banking and insurance questions, and explore suitable financial solutions while using diverse digital platforms. A strong ethic, accuracy, and willingness to travel for training are valued.

Qualifications

• Experience in customer service, in any industry, and an interest in financial services.
• An aptitude for technology and proficient in MS Office programs/apps.
• Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment.

Responsibilities

• Having conversations with customers via face to face, phone and online to assist with banking and insurance needs.
• Exploring opportunities to find financial solutions that improve customers' positions.
• Using various technologies, systems and digital platforms to support customers.
• Cash handling, balancing and administrative duties.
• Collaborating with the Branch Manager and team to achieve goals and objectives.
• Maintaining operational adherence to company and regulatory standards, policies and procedures.

Skills

Customer service

Cash handling

Tech aptitude

MS Office

Team player

Tools

MS Office

Job description

IMB Bank in Bowral is seeking a part-time Customer Service Representative to support customers across channels with their financial needs. The role runs Tuesday–Friday on afternoon shifts (6 hours daily) at the Bowral branch.

You will handle conversations, help customers with banking and insurance questions, and explore suitable financial solutions while using diverse digital platforms. A strong ethic, accuracy, and willingness to travel for training are valued.