Customer Service Representative

1300tempfence; Queanbeyan-Palerang Regional Council; Hybrid; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration package

Career progression opportunities

Ongoing training & development

Supportive and collaborative team

Employee Assistance Program (EAP)

Work from home up to 2 days per week

Varied role – no two days the same

Job summary

Ready Industries, the home of 1300TempFence, is seeking a Customer Service Representative for the Queanbeyan East, NSW team. You will be the first contact for customer and subcontractor enquiries by phone, email, and in person, ensuring a seamless and high-quality experience.

You will coordinate bookings, track stock movements, process payments and maintain accurate records, while working closely with warehouse staff and operations.

Qualifications

• Experience in customer service, administration or a similar role.
• Proactive attitude and willingness to learn and develop.
• Strong customer service and communication skills.
• Confident and professional phone manner.
• Excellent organisation and time-management skills.
• Ability to manage multiple priorities and changing requirements.
• Strong attention to detail and accuracy.
• Confidence using Microsoft Office and learning new software systems.
• Practical problem-solving skills and a solutions-focused approach.
• Ability to work independently while contributing to a team.

Responsibilities

• Be the first point of contact for customer and subcontractor enquiries via phone, email and in person.
• Coordinate bookings with warehouse staff, subcontractors and transport providers.
• Track stock movements and maintain accurate records.
• Process payments and provide high-quality customer experiences.
• Support the smooth operation of the Queanbeyan East branch.
• Adapt to changing priorities in a fast-paced environment.

Skills

Customer service

Administration

Proactive attitude

Communication

Phone etiquette

Organisation

Time management

Attention to detail

Microsoft Office

Problem solving

Independent worker

Tools

Microsoft Office

Job description

Job Description

About the Role

We are seeking a motivated individual with a positive, “can-do” attitude to join our supportive team based in Queanbeyan East, NSW.

This full-time position is ideal for someone with strong attention to detail, excellent customer service skills and the ability to resolve issues efficiently while maintaining a professional and customer-focused approach.

As a Customer Service Representative, you will play a key role in supporting the smooth operation of our Queanbeyan East branch. You will be a first point of contact for customer and subcontractor enquiries via phone, email and in person, helping deliver a seamless and high-quality customer experience.

Working closely with warehouse staff, subcontractors, transport providers and the wider Operations team, you will coordinate bookings, track stock movements, process payments and maintain accurate records.

This is a fast-paced role where priorities can change quickly, so you’ll need to be organised, adaptable and confident communicating with a wide range of people.

About You

We’re looking for someone who enjoys working with people, takes ownership and thrives in a busy environment.

You’ll ideally bring:

• Previous experience in customer service, administration or a similar role.
• A proactive attitude and genuine willingness to learn and develop.
• Strong customer service and communication skills.
• A confident and professional phone manner.
• Excellent organisation and time-management skills.
• The ability to manage multiple priorities and changing requirements.
• Strong attention to detail and accuracy.
• Confidence using Microsoft Office and learning new software systems.
• Practical problem-solving skills and a solutions-focused approach.
• The ability to work independently while contributing positively to a team.

Previous experience within hire, construction, logistics or a related industry will be highly regarded but isn’t essential, as full training will be provided.

If you come from a call centre or customer-focused background, we strongly encourage you to apply. Experience handling high call volumes, resolving customer enquiries and managing competing priorities is highly transferable to this role.

The Perks

• Competitive remuneration package.
• Career progression opportunities within a growing national organisation.
• Ongoing training and professional development.
• Supportive and collaborative team environment.
• Access to our Employee Assistance Program (EAP).
• Opportunity to work from home up to two days per week following successful completion of probation.
• A varied role where no two days are exactly the same.

About Us

Ready Industries is home to 1300TempFence, 1300SiteCam, 1300Hoarding and SiteHQ. We are a proud Australian family-owned business with more than 25 years of industry experience and have grown to become one of Australasia’s leading site solutions providers.

We support customers across infrastructure, civil, commercial, industrial, residential and major events throughout Australia and New Zealand.

Our purpose is simple: Providing Peace of Mind.

For our customers, that means reliable service, clear communication and knowing we’ll do what we say we’ll do. As a Customer Service Representative, you’ll play an important role in delivering that Peace of Mind every day.

Our Mission

We are READY to lead by offering solutions and value, SET to achieve sustainable, profitable growth by investing in our people, products and processes so that we can GO out there and deliver the best customer experience.

If you’re customer-focused, organised and looking to develop your career with a growing national business, we’d love to hear from you.