Customer Service Representative | 12-Month Contract

ESE Recruitment; Melbourne; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Superannuation

Job summary

Role: Customer Service Representative for a 12-month contract, based onsite in Mulgrave, VIC. You will handle calls and emails, enter orders, manage invoicing, and coordinate repair logistics. Training provided and you will be part of a small, supportive team.

Citizenship is required for client compliance. The role offers a stable, full-time schedule, 37.5 hours per week, and a stepping stone to ongoing opportunities within a global leader in electronic test and measurement.

Qualifications

• Experience in customer service environments.
• Ability to navigate a structured routine and maintain accuracy.

Responsibilities

• Answering customer calls and emails in a friendly, solution-focused way.
• Entering orders accurately, handling invoicing and tracking deliveries.
• Coordinating repair and calibration logistics.
• Responding clearly and promptly to queries about contracts and agreements.
• Building positive, ongoing relationships with business customers.

Skills

Customer service

Phone support

Email management

Order processing

Job description

Customer Service Representative | 12-Month Contract

Hours: Monday to Friday, 8:30 AM to 5:00 PM (full-time workload, 37.5 hours per week)

Contract: 12 months, with strong potential for annual renewal

Please note: Australian citizenship is required due to client compliance obligations.

The quick facts

Where: Mulgrave, VIC (100% onsite)

Hours: Monday to Friday, 8:30 AM to 5:00 PM (full-time workload, 37.5 hours per week)

Contract: 12 months, with strong potential for annual renewal

Pay: $34 per hour plus super

Please note: Australian citizenship is required due to client compliance obligations.

Who you'd be working with

Our client is a global leader in electronic test and measurement. It makes the instruments, software and consulting services that engineers, scientists and researchers rely on to test and measure signals and electronics.

Technical company, but not a technical role

The products are complex, but you do not need to be an engineer. Your job is customer service. If a customer can’t find the power button or needs to reset a device, you will have an in-house knowledge base to look it up. If it needs more than that, you log a ticket or arrange a technician visit. You will also get proper training. It is a small, close team, so you won’t be left on your own.

What you'll be doing

• Answering customer calls and emails in a friendly, solution-focused way
• Entering orders accurately, handling invoicing and tracking deliveries
• Coordinating repair and calibration logistics
• Responding clearly and promptly to queries about contracts and agreements
• Building positive, ongoing relationships with business customers

You’ll fit in if you are

• Dependable and organised, and you like a structured routine
• A clear, courteous and confident communicator, both verbally and in writing
• Customer-focused, with a habit of keeping things simple
• A quick learner who picks up new systems and tools easily
• Calm under pressure and good at keeping things moving
• Looking for a stable role with long-term potential

Why it's worth your while

This is a chance to work with a globally respected company in a steady, structured role. The 12-month contract has a strong record of annual renewals for good performers, and it adds real weight to your profile.