Customer Service Representative

Chandler Macleod; Sydney; On-site; AUD 30,000 - 39,000; Full time

Job summary

Chandler Macleod is seeking a motivated, customer-focused Delivery Coordinator to join our depot team in Sydney. In this temporary-to-permanent role, you will manage missed and delayed deliveries, reschedule consignments and liaise with customers to set suitable delivery times.

You will work closely with drivers and internal teams, investigate issues, maintain accurate records and provide professional, solution-focused service to ensure on-time deliveries.

Qualifications

• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• The ability to stay calm and solution-focused under pressure.
• Confidence dealing with customers and internal teams.
• Good computer and administrative skills.
• Previous experience in logistics, transport, warehousing or customer service is advantageous.

Responsibilities

• Coordinate and reschedule missed or delayed deliveries
• Liaise with customers to arrange suitable delivery times
• Investigate delivery issues and find practical solutions
• Work closely with drivers, depot teams and internal departments
• Update delivery information and maintain accurate records
• Handle customer enquiries professionally and efficiently
• Help keep the depot operation running smoothly and on schedule

Skills

Communication skills

Customer service

Organization

Calm under pressure

Administrative skills

Logistics experience

Job description

Join a Global Logistics Leader in a temporary to permanent role.

We’re looking for a motivated, customer-focused professional to join the depot team of a leading international logistics company. Working at the heart of the operation, you’ll help ensure deliveries stay on track and customers receive the service they expect. You’ll be responsible for managing missed and delayed deliveries, coordinating rescheduled consignments, and liaising directly with customers to resolve delivery issues.

In this role, you’ll:

• Coordinate and reschedule missed or delayed deliveries
• Liaise with customers to arrange suitable delivery times
• Investigate delivery issues and find practical solutions
• Work closely with drivers, depot teams and internal departments
• Update delivery information and maintain accurate records
• Handle customer enquiries professionally and efficiently
• Help keep the depot operation running smoothly and on schedule

What we’re looking for:

• Excellent communication and customer service skills
• Strong organisation and attention to detail
• The ability to stay calm and solution-focused under pressure
• Confidence dealing with customers and internal teams
• Good computer and administrative skills
• Previous experience in logistics, transport, warehousing or customer service is advantageous

Why join us?

This is an opportunity to work within a fast-paced, international logistics environment where every day brings new challenges. You’ll play an important role in connecting customers, drivers and depot operations - making sure problems are resolved and deliveries get where they need to go.