Customer Service Representative

Chandler Macleod Group; Parramatta; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Zusammenfassung

Chandler Macleod Group is seeking a motivated Delivery Coordinator for a global logistics leader in Parramatta. You’ll manage missed deliveries, coordinate rescheduled consignments and liaise with customers to resolve issues, keeping drivers and depot teams aligned.

This temporary-to-permanent role offers a fast-paced environment, where clear communication and strong organizational skills ensure on-time delivery and high service levels across internal departments and customers.

Qualifikationen

• Excellent communication and customer service skills.
• Strong organisational abilities and attention to detail.
• Ability to stay calm and solution-focused under pressure.
• Confidence dealing with customers and internal teams.

Aufgaben

• Coordinate and reschedule missed or delayed deliveries.
• Liaise with customers to arrange suitable delivery times.
• Investigate delivery issues and find practical solutions.
• Work closely with drivers, depot teams and internal departments.
• Update delivery information and maintain accurate records.
• Handle customer enquiries professionally and efficiently.
• Help keep the depot operation running smoothly and on schedule.

Kenntnisse

Customer service

Communication

Organization

Problem solving

Team coordination

Tools

MS Office

Jobbeschreibung

Join a Global Logistics Leader in a temporary to permanent role.

We’re looking for a motivated, customer-focused professional to join the depot team of a leading international logistics company. Working at the heart of the operation, you’ll help ensure deliveries stay on track and customers receive the service they expect. You’ll be responsible for managing missed and delayed deliveries, coordinating rescheduled consignments, and liaising directly with customers to resolve delivery issues.

In this role, you’ll:

• Coordinate and reschedule missed or delayed deliveries
• Liaise with customers to arrange suitable delivery times
• Investigate delivery issues and find practical solutions
• Work closely with drivers, depot teams and internal departments
• Update delivery information and maintain accurate records
• Handle customer enquiries professionally and efficiently
• Help keep the depot operation running smoothly and on schedule

What we’re looking for:

• Excellent communication and customer service skills
• Strong organisation and attention to detail
• The ability to stay calm and solution-focused under pressure
• Confidence dealing with customers and internal teams
• Good computer and administrative skills
• Previous experience in logistics, transport, warehousing or customer service is advantageous

Why join us?

This is an opportunity to work within a fast-paced, international logistics environment where every day brings new challenges. You’ll play an important role in connecting customers, drivers and depot operations — making sure problems are resolved and deliveries get where they need to go.