Inbound Call Centre Customer Service Representative

Direct Freight Express Pty; Sydney; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Free onsite park

Free access to our employee assistance

Job summary

Direct Freight Express Pty is seeking an Inbound Call Centre Customer Service Representative to join our Warwick Farm head office in NSW. This full-time role involves handling high-volume inbound calls, addressing customer enquiries and complaints, and tracking deliveries to provide ETA feedback.

Successful candidates will have proven experience in a busy contact centre, excellent communication skills, and the ability to multitask while maintaining high service standards.

Qualifications

• Experience in a high-volume contact centre environment.
• Strong verbal and written communication skills.
• Able to multi-task and manage multiple enquiries simultaneously.

Responsibilities

• Handle high-volume inbound calls and assist customers with enquiries or complaints.
• Track and trace deliveries and provide timely updates to customers (ETA).
• Maintain accurate status of enquiries using internal systems.
• Coordinate with various teams to locate freight and resolve issues.
• Perform general administrative tasks as required.

Skills

Customer service

Communication

Telephone handling

Multitasking

Organization

Tools

CRM systems

Job description

Inbound Call Centre Customer Service Representative

We have exciting new Inbound Customer Service roles available at our Warwick Farm head office!

Our Story:

Direct Freight Express is a nationwide family owned & operated Company with over 33 years experience in Road Transport. We currently have over 2000 employees across multiplelocations across Australia and owe our growth to our dedication to customer focus, innovation and service.

The Opportunity:

We are currently seeking highly motivated individuals to join our team as soon as possible:

Role: 4x Call Centre Customer Service Representatives- Permanent full time roles available

Location: Warwick Farm, NSW 2170

FULLTIME HOURS

Expected Hours of Work: MON- FRI (8 hour shift)

The position will include duties such as but will not be limited to:

High volume inbound calls

Addressing existing and new customer enquires/matters and or complaints

Track and trace deliveries to provide feedback to customers i.e. ETA

Maintain status of enquiry by using internal systems

Liaise with different levels of people within the organisation to locate freight

General administrative functions.

About you:

Demonstrated experience working within a high-volume contact centre environment (2 years)

Professional and confident with a customer service focus

Impeccable communication skills, both verbal and written

Superior organisational skills and ability to multi-task and prioritise conflicting deadlines

Positive and resilient outlook

Excellent problem solving and investigative skills

Able to provide at least two employment references.

Free onsite park, and close proximity to Warwick Farm train station

Outstanding office environment

Free access to our employee assistance program.

We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have the opportunity to