Assistant Branch Manager

1300 Temp Fence; Newcastle City Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

Ready Industries is seeking a hands-on Assistant Branch Manager for our Newcastle branch to oversee sales, operations, customer service and compliance. You’ll work with the NSW State Manager to lead staff and subcontractors, build customer relationships and ensure safe, efficient branch performance.

This role is designed to develop into a standalone Branch Manager position as the Newcastle operation grows, with opportunities across hire, yard, logistics and client success.

Qualifications

• Experience in hire, construction, temporary fencing or similar operational environment.
• Sales capability with confidence quoting, following up and asking for the business.
• Experience supervising employees and coordinating subcontractors.
• Hands-on approach to branch operations.
• Strong customer service and relationship-building skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong communication and problem-solving skills.
• Good understanding of WHS requirements.
• Proficiency with Microsoft Office, CRM and operational systems.
• Current Australian Driver’s Licence.
• Current Construction Induction Card (White Card).

Responsibilities

• Develop and maintain relationships with branch customers and grow Newcastle region accounts.
• Coordinate day-to-day branch operations across hire, yard, transport and site works.
• Supervise staff and subcontractors, allocate work and set daily priorities.
• Maintain branch administration, contracts, day dockets, variations and reporting.
• Ensure safety standards and compliance across branch, yard and sites.
• Conduct site visits to scope requirements and identify opportunities.

Skills

Hire industry experience

Sales ability

People supervision

Hands-on operations

Customer service

Priorities management

Communication skills

Safety knowledge

Microsoft Office / CRM

Driver's license

Tools

CRM systems

Microsoft Office

Forklift operation

Job description

We're Ready Industries, home to 1300TempFence, 1300SiteCam, 1300Hoarding and Australia's leading site service brands.

We're looking for a hands‑on Assistant Branch Manager to take ownership of the day‑to‑day running of our Newcastle branch across sales, operations, customer service and compliance.

Working under the direction of the NSW State Manager, you'll manage branch staff and subcontractors, build customer relationships, coordinate daily operations and ensure the branch delivers safely and efficiently.

This isn't a desk‑only management role. You'll be comfortable working the phones, getting into the yard, visiting customer sites and stepping in wherever needed to keep the branch moving.

Importantly, this role has been designed to develop into a standalone Branch Manager position as the Newcastle branch grows and you develop within the role.

Key Responsibilities

Sales & Business Development

• Develop and maintain strong relationships with existing branch customers.
• Grow branch house accounts across Newcastle and the surrounding region.
• Prepare quotes, follow up opportunities and convert local enquiries into business.
• Work alongside the local BDM to deliver regional sales strategies and growth targets.
• Conduct customer and site visits to scope requirements and identify opportunities.
• Maintain accurate customer, quote and pipeline information within company CRM systems.

Branch Operations & Logistics

• Own the day‑to‑day running of the branch across hire, yard, transport and site works.
• Coordinate equipment deliveries, installations and pick‑ups.
• Operate a forklift to load and unload trucks as required.
• Manage stock, fleet and yard presentation.
• Ensure equipment is maintained, repaired and ready for hire.
• Supervise branch staff and subcontractors, allocating work and setting daily priorities.
• Identify and elevate significant resourcing, performance or operational matters.

Customer Service & Administration

• Act as a key point of contact for customers via phone and email.
• Ensure customer enquiries are actioned promptly and professionally.
• Manage branch administration, including contracts, day dockets, variations, off‑hires and reporting.
• Maintain accurate customer and hire information within company systems.
• Resolve day‑to‑day customer issues and elevate significant matters when required.
• Work with Accounts to resolve applications, invoicing queries, damages and overdue accounts.

Safety & Compliance

• Maintain high safety standards across the branch, yard and customer sites.
• Conduct site inspections to monitor installation quality and compliance.
• Manage subcontractor compliance, including inductions, licences, insurances, SWMS and documentation.
• Identify, report and rectify hazards, incidents and near misses.
• Ensure branch activities comply with WHS legislation and company procedures.

About You

We're looking for someone who combines operational capability with a commercial mindset.

You're comfortable taking ownership, making decisions and leading people, but you're equally willing to jump on the phone, load a truck or attend a customer site when that's what the branch needs.

You’ll ideally bring:

• Experience within hire, construction, temporary fencing or a similar operational environment.
• Sales capability with confidence quoting, following up and asking for the business.
• Experience supervising employees and coordinating subcontractors.
• A practical, hands‑on approach to branch operations.
• Strong customer service and relationship‑building skills.
• The ability to manage competing priorities in a fast‑paced environment.
• Strong communication and problem‑solving skills.
• A good understanding of workplace health and safety requirements.
• Confidence using Microsoft Office, CRM and operational systems.
• A current Australian Driver’s Licence.
• A current Construction Induction Card (White Card).

You don't necessarily need to have been a Branch Manager before. This could suit an experienced Assistant Manager, Supervisor, Team Leader, Hire Controller or Operations Coordinator who has strong commercial instincts and is ready to take greater ownership of a branch.

Why Join Us?

At Ready Industries, our purpose is simple: Providing Peace of Mind.

For our customers, that means reliable service, quality solutions and knowing we’ll do what we say we’ll do. For our people, it means working together, communicating openly and creating a workplace where people can rely on the team around them.

This role offers:

• A clear development pathway towards becoming a standalone Branch Manager.
• Genuine ownership of day‑to‑day branch performance.
• Exposure across sales, operations, customers, logistics and leadership.
• The opportunity to help grow our Newcastle operation.
• Support from experienced State and Operations leadership.
• Career progression within a growing national organisation.
• A hands‑on role where you can directly influence branch results.

About Us

Ready Industries is a proudly Australian family‑owned business with more than 25 years of industry experience. Our businesses include 1300TempFence, 1300SiteCam, 1300Hoarding and SiteHQ, providing leading site solutions across Australia and New Zealand.

We support customers across infrastructure, civil, commercial, industrial, residential and major events with reliable products backed by exceptional service.

Our Mission

We are READY to lead by offering solutions and value, SET to achieve sustainable, profitable growth by investing in our people, products and processes so that we can GO out there and deliver the best customer experience.

If you’re looking for a hands‑on leadership opportunity where you can take ownership, grow a branch and develop towards becoming a Branch Manager, we’d love to hear from you.