Customer Service Representative

1300tempfence; Queanbeyan-Palerang; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration package

Career progression opportunities

Ongoing training and professional dev.

Supportive and collaborative team

Employee Assistance Program (EAP)

Work from home up to 2 days/week after

Varied role with no two days the same

Job summary

Ready Industries in Queanbeyan East, NSW, is hiring a Customer Service Representative to be the first point of contact for customers and subcontractors via phone, email and in person. You will coordinate bookings, track stock movements and support the wider Operations team.

This full-time role requires strong customer service, excellent organisation and the ability to manage changing priorities. Training and career progression are provided, with optional work-from-home up to two days per week

Qualifications

• Previous experience in customer service, administration or a similar role.
• A proactive attitude and genuine willingness to learn and develop.
• Strong customer service and communication skills.
• A confident and professional phone manner.
• Excellent organisation and time-management skills.
• The ability to manage multiple priorities and changing requirements.
• Strong attention to detail and accuracy.
• Confidence using Microsoft Office and learning new software systems.
• Practical problem-solving skills and a solutions-focused approach.
• The ability to work independently while contributing positively to a team.

Responsibilities

• Be the first point of contact for customer and subcontractor inquiries via phone, email and in person.
• Coordinate bookings and track stock movements with warehouse staff and transport providers.
• Process payments and maintain accurate records for the branch.
• Support smooth operation of the Queanbeyan East branch within the wider Operations team.

Skills

Customer service

Administration

Proactive attitude

Communication

Phone manner

Organization

Time management

Multitasking

Attention to detail

Problem solving

Independent worker

Tools

MS Office

Job description

We are seeking a motivated individual with a positive, \"can-do\" attitude to join our supportive team based in Queanbeyan East, NSW.

This full-time position is ideal for someone with strong attention to detail, excellent customer service skills and the ability to resolve issues efficiently while maintaining a professional and customer-focused approach.

As a Customer Service Representative, you will play a key role in supporting the smooth operation of our Queanbeyan East branch. You will be a first point of contact for customer and subcontractor enquiries via phone, email and in person, helping deliver a seamless and high-quality customer experience.

Working closely with warehouse staff, subcontractors, transport providers and the wider Operations team, you will coordinate bookings, track stock movements, process payments and maintain accurate records.

This is a fast-paced role where priorities can change quickly, so you'll need to be organised, adaptable and confident communicating with a wide range of people.

About You

We're looking for someone who enjoys working with people, takes ownership and thrives in a busy environment.

You’ll ideally bring:

• Previous experience in customer service, administration or a similar role.


• A proactive attitude and genuine willingness to learn and develop.


• Strong customer service and communication skills.


• A confident and professional phone manner.


• Excellent organisation and time-management skills.


• The ability to manage multiple priorities and changing requirements.


• Strong attention to detail and accuracy.


• Confidence using Microsoft Office and learning new software systems.


• Practical problem-solving skills and a solutions-focused approach.


• The ability to work independently while contributing positively to a team.

Previous experience within hire, construction, logistics or a related industry will be highly regarded but isn't essential, as full training will be provided.

Experience handling high call volumes, resolving customer enquiries and managing competing priorities is highly transferable to this role.

The Perks

• Competitive remuneration package.


• Career progression opportunities within a growing national organisation.


• Ongoing training and professional development.


• Supportive and collaborative team environment.


• Access to our Employee Assistance Program (EAP).


• Opportunity to work from home up to two days per week following successful completion of probation.


• A varied role where no two days are exactly the same.

About Us

Ready Industries is home to 1300TempFence, 1300SiteCam, 1300Hoarding and SiteHQ. We are a proud Australian family-owned business with more than 25 years of industry experience and have grown to become one of Australasia's leading site solutions providers.

We support customers across infrastructure, civil, commercial, industrial, residential and major events throughout Australia and New Zealand.

Our purpose is simple: Providing Peace of Mind.

For our customers, that means reliable service, clear communication and knowing we’ll do what we say we’ll do. As a Customer Service Representative, you'll play an important role in delivering that Peace of Mind every day.

Our Mission

We are READY to lead by offering solutions and value, SET to achieve sustainable, profitable growth by investing in our people, products and processes so that we can GO out there and deliver the best customer experience.

If you’re customer-focused, organised and looking to develop your career with a growing national business, we’d love to hear from you.