Customer Service Representative

Momentum Consulting; North Sydney; Hybrid; AUD 33,000 - 47,000; Full time

Benefits offered by this job

Hybrid work

Temporary assignment

Central location near transport

Career development

Supportive team

Job summary

Momentum Consulting is recruiting for a customer service/administration role in the healthcare sector. The position focuses on processing orders, handling customer inquiries, and supporting delivery activities in a hybrid environment.

You will interact with customers and home patients, maintain accuracy in order processing, and resolve issues in a timely manner. Applicants should have 1–3 years in healthcare CS and strong communication skills.

Qualifications

• 1-3 years' experience in customer service & administration within healthcare and/or medical industry.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office, Salesforce & JDE Oracle highly regarded.
• The ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Ensure order receipt and processing is completed efficiently and accurately in accordance with the current Terms of Sale and Compliance to ensure customers receive their goods as requested.
• Deal directly with customers and/or home patients either by telephone, electronically or face to face.
• Respond promptly to all customer enquiries in a manner that will enhance their experience.
• Adhere to Stocktake schedule and ensure orders are processed in time to meet delivery lead times.
• Assist Customers and Home patients with order-related enquiries including product availability, pricing, enquiries and product complaints.
• Handle, Record and Resolve customer complaints by obtaining and evaluating all relevant information.
• Complete customer credits in line with current credit policy and terms of sale.

Skills

Customer service

Administration

Communication

Attention to detail

Multitasking

Tools

Salesforce

JDE Oracle

Microsoft Office

Job description

Our client is a global healthcare organisation. They develop and supply specialised medical equipment, products and technologies used in hospitals and home healthcare settings, with over 70 years of experience in the healthcare industry.

Reporting to the Customer Support Team Leader, you'll play an important role in ensuring customer and home patient orders are processed accurately and efficiently, supporting order fulfilment and delivery, and maintaining a high level of service. You'll also respond to customer enquiries and provide professional support across a range of customer service and administrative activities.

• Hybrid working - 3 days in office, 2 days WFH once training is complete
• Temporary assignment with potential for extension
• Central location & close to Public Transport
• Develop your experience across customer service, healthcare and supply chain operations
• Join a supportive and collaborative team!

Responsibilities

• Ensure order receipt and processing is completed efficiently and accurately in accordance with the current Terms of Sale and Compliance to ensure customers receive their goods as requested
• Deal directly with customers and/or home patients either by telephone, electronically or face to face
• Respond promptly to all customer enquiries in a manner that will enhance their experience
• Adhere to Stocktake schedule and ensure orders are processed in time to meet delivery lead times
• Assist Customers and Home patients with order-related enquiries including product availability, pricing, enquiries and product complaints
• Handle, Record and Resolve customer complaints by obtaining and evaluating all relevant information
• Complete customer credits in line with current credit policy and terms of sale

About You

• 1-3 years' experience in customer service & administration within healthcare and/or medical industry
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office, Salesforce & JDE Oracle highly regarded
• The ability to manage multiple priorities in a fast-paced environment

Momentum is extremely passionate about providing equal employment opportunity for all. We are committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.