Customer Service Representative - Clinical New

Health and Aged Care Professionals; Sydney; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Onsite massages

Birthday celebrations

Close to public transport

Job summary

Health and Aged Care Professionals is seeking a Customer Service Representative - Clinical in Sydney, NSW. The role supports hospitals and surgeons across Australia, coordinating bookings, processing orders and ensuring timely delivery of critical medical products.

The ideal candidate has customer service experience, familiarity with ERP systems (NetSuite preferred), and attention to detail. This full-time position offers a supportive team and opportunities for growth in the medical device field.

Qualifications

• Experience in customer service is required.
• Healthcare experience or knowledge of medical devices is preferred.
• Familiarity with ERP systems, especially NetSuite, is expected.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Coordinate surgical bookings.
• Process customer orders.
• Liaise with hospitals and surgeons.
• Manage urgent requests.
• Maintain accurate ERP records.
• Collaborate with internal teams.

Skills

Customer service

Attention to detail

ERP/ERP systems

Education

Science degree or related field

Tools

NetSuite

Job description

Customer Service Representative - Clinical New

Health and Aged Care Professionals – Frenchs Forest NSW

$75,000 - $80,000 a year

Full time

1d ago , from Health and Aged Care Professionals

• Make a real difference to patients lives
• Monday to Friday | No weekends
• Supportive, inclusive team culture
• Onsite massages & birthday celebrations
• Close to public transport
• Career growth in the medical device industry

Why You'll Love This Role

• Make a real difference to patients lives
• Monday to Friday | No weekends
• Supportive, inclusive team culture
• Onsite massages & birthday celebrations
• Close to public transport
• Career growth in the medical device industry

About the Role
Join a growing healthcare organisation where your work directly supports hospitals and surgeons across Australia. You'll coordinate bookings, process orders and ensure critical medical products are delivered accurately and on time. If you love being organised, thrive in a busy environment and enjoy helping people, you'll fit right in.

What You'll Do

• Coordinate surgical bookings
• Process customer orders
• Liaise with hospitals and surgeons
• Manage urgent requests
• Maintain accurate ERP records
• Work closely with internal teams
• About You
• Customer service experience
• Medical device or healthcare experience ideal
• NetSuite or similar ERP
• High attention to detail
• Science graduates with industry experience are encouraged to apply.

Culture
People genuinely enjoy working here. You'll join an inclusive team that celebrates success, supports each other and believes in making a positive impact every day.