Supervisor Hospitality

Arts Centre Melbourne; Melbourne; On-site; AUD 57,000 - 78,000; Full time

Benefits offered by this job

Complimentary tickets

Discounts at food & beverage outlets

Discounted commuter benefits and on‑s​

Onsite parking

Wellbeing activities and learning & d​

Employee Assistance Programs for First

Job summary

Arts Centre Melbourne seeks a Supervisor, Hospitality to lead our Hospitality teams in delivering exceptional service across venues, primarily in Foyer bars. You will receive development and coaching to build your career and contribute to efficient operations and revenue generation.

The role is 38 hours per week with paid overtime when required, a full-time ongoing position (Band 2.2) at $67,440.88 plus superannuation.

Qualifications

• Relevant professional qualification in hospitality or an equivalent combination of relevant experience.
• Current RSA Certificate.
• Advanced cocktail knowledge and regional wine knowledge.
• Experience in staffing management.
• Advanced barista skills.
• Experience in the delivery of customer service excellence.

Responsibilities

• Lead Hospitality teams to deliver exceptional service across venues, primarily in Foyer bars.
• Contribute to efficient operation and revenue generation of the outlets.
• Provide high standards of customer service, cleanliness, preparation and reporting.

Skills

RSA Certificate

Cocktail knowledge

Wine knowledge

Staffing management

Barista skills

Customer service excellence

Education

Hospitality qualification

Job description

About the Position

As a Supervisor, Hospitality, you will help lead our Hospitality teams to deliver exceptional service to our customers across our venues, primarily in our Foyer bars. We will provide you with development and regular coaching to build your career. You will be working in an exciting and inspiring environment, where we welcome new ideas and praise innovation. You’ll be responsible for actively contributing to the efficient operation and revenue generation of our food and beverage outlets by providing a high standard of customer service, cleanliness, preparation and effective reporting.

38 hours plus opportunity for paid overtime when required.

Full-Time ongoing position. Band 2.2 $67,440.88 plus superannuation.

Your Skills and Experience

• Relevant professional qualification in hospitality or an equivalent combination of relevant experience
• Current RSA Certificate
• Advanced cocktail knowledge and regional wine knowledge
• Experience in the delivery of customer service excellence
• Experience in staffing management
• Advanced barista skills

For more details, please read Position Description - Supervisor Hospitality 2026.pdf

About the Team

The Hospitality team sits within the Destination and Audience pillar and is responsible for the service and delivery of all food and beverage related activity in Arts Centre Melbourne including the Theatres building, Hamer Hall and Sidney Myer Music Bowl.

The Hospitality Unit is focused on delivering exceptional customer service and innovative cuisine across all venues and function spaces in keeping with Arts Centre Melbourne standards.

About Arts Centre Melbourne

Arts Centre Melbourne acknowledges the Traditional Owners and Custodians of the land on which we gather, the Wurundjeri Woi-wurrung. We also acknowledge the neighbouring Kulin Nation groups, the Boonwurrung and Bunurong people, and pay our respects to elders, past and present.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

Enjoy Team Member Benefits

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking
• Access to wellbeing activities and learning and development programs
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members and specific counsellors for members of the LGBTQIA+ community and People of Colour.

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural and linguistic backgrounds, Disabled and Deaf people, sexualities and gender identities, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to [e-mail].

At Arts Centre Melbourne (ACM), we employ the Humanforce system. HumanForce uses Facial Recognition technology to record clock on and off times. This technology operates in strict privacy mode, meaning that images are not stored. The use of this technology is necessary for ACM to perform its roster, time and attendance (RTA) functions accurately and efficiently. Therefore, all new staff in the Production, Visitor Experience, Ticketing and Hospitality Teams will be required to use it unless otherwise agreed.

If you sign on to a contract with ACM, it will be understood that you consent to the use of this software. If you do not consent or require an adjustment, please advise in your cover letter.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.