Customer Service & Internal Sales Representative

UES (Int'l) Pty Ltd; Greater Dandenong; Presencial; AUD 55.000 - 70.000; Jornada completa

Descripción de la vacante

UES International is hiring a Customer Service & Internal Sales Representative for our Dandenong VIC branch. You will handle calls, emails and in-person inquiries, process orders and quotations, and coordinate fulfilment while building strong customer relationships in a fast-paced environment.

You will provide product information, liaise with internal teams, and support the Branch Operations Manager to ensure smooth daily operations. MS Office and ERP systems experience is advantageous.

Formación

• Previous customer service experience in a busy, fast-paced environment.
• Excellent verbal and written communication skills.
• Strong data entry and numerical accuracy.
• Ability to manage multiple enquiries and priorities simultaneously.

Responsabilidades

• Handle inbound and outbound customer calls, email enquiries and face-to-face interactions in a professional, courteous and timely manner.
• Deliver a high standard of customer service, ensuring a positive customer experience and building long-term customer relationships.
• Identify, investigate and resolve customer enquiries, complaints, order issues and account-related queries, aiming for first-contact resolution.
• Process customer orders, quotations, returns and exchanges accurately and efficiently.
• Provide product information and guidance to assist customers in selecting suitable products and resolving enquiries.
• Liaise with internal departments and external stakeholders to resolve customer queries relating to orders and deliveries.
• Meet agreed customer service KPIs and maintain high customer satisfaction.

Conocimientos

Customer service

Data entry

Communication

Organization

Problem solving

Interpersonal skills

Herramientas

Microsoft Office

ERP systems

Descripción del empleo

Customer Service & Internal Sales Representative

Location: On site full time/Dandenong VIC

Hours: Monday to Friday: 8.00am to 4.30pm, No weekend work.

About us

UES International provides specialised industrial hardware, rubber, seating, furniture and fit out solutions for the truck, bus, rail and marine industries, as well as the recreational and emergency vehicle markets. Our products and solutions are found across Australia, New Zealand, South-East Asia, Europe, USA and Canada. We think globally and act locally to deliver bespoke solutions for our customers that meet requirements and exceed expectations. UES are dedicated to delivering exceptional customer experiences and are seeking a motivated and customer-focused individual to join our dynamic team as an Internal Sales Representative

About the role

As an Internal Sales Representative, you will be responsible for delivering exceptional customer service and sales support across telephone, email and face-to-face interactions at our VIC branch. You will act as a key point of contact for customers, managing enquiries, processing sales orders and quotations, coordinating order fulfilment and building strong customer relationships to drive satisfaction, loyalty and sales growth. In addition to your core customer service and internal sales responsibilities, you will provide occasional administrative and operational support to the Branch Operations Manager as required, helping to ensure the smooth and efficient day-to-day running of the branch.

Key responsibilities

Handle inbound and outbound customer calls, email enquiries and face-to-face interactions in a professional, courteous and timely manner.

Deliver a high standard of customer service, ensuring a positive customer experience and building long-term customer relationships.

Identify, investigate and resolve customer enquiries, complaints, order issues and account-related queries, aiming for first-contact resolution wherever possible.

Process customer orders, quotations, returns and exchanges accurately and efficiently, in accordance with company policies and procedures.

Provide product information and guidance to assist customers in selecting suitable products and resolving technical or service-related enquiries.

Liaise with internal departments and external stakeholders to resolve customer queries relating to orders, accounts, credit applications, deliveries and other service matters.

Coordinate the collection of returns and misdirected shipments in accordance with company policies and procedures.

Follow up on customer enquiries and quotations, nurture sales leads and convert opportunities into sales.

Maintain accurate records of customer interactions, transactions, orders and follow-up activities within relevant business systems.

Meet agreed customer service KPIs, quality standards and performance expectations while maintaining a strong focus on customer satisfaction.

About you

Previous customer service experience in a busy, fast-paced environment desired

Strong data entry and administrative skills, with a high level of accuracy and attention to detail.

Excellent verbal and written communication skills, with the ability to communicate professionally across telephone, email and face-to-face interactions.

Strong written communication and numerical accuracy.

A proactive approach, demonstrating initiative, accountability and a willingness to take ownership of customer enquiries.

Strong organisational and time management skills, with the ability to prioritise competing tasks and work efficiently under pressure.

Demonstrated problem-solving skills and the ability to investigate enquiries and achieve positive outcomes.

Competent in Microsoft Office, customer service software and ERP systems, with the ability to learn new systems quickly.

Ability to manage challenging customer interactions, resolve conflicts professionally and maintain a customer-focused approach.

Strong interpersonal skills, with the ability to build rapport, establish trust and maintain effective relationships with internal and external stakeholders.

Effective negotiation and influencing skills, with the ability to achieve positive outcomes for customers and the business.

A collaborative team player who is willing to share knowledge, cross-train and support colleagues when required.

High attention to detail and the ability to manage multiple enquiries and responsibilities simultaneously.

Flexible and adaptable, with a willingness to respond to changing customer needs and business priorities.

Knowledge of the relevant industry, company products and services is desirable.

A forklift licence is desirable.

Attitude and Attributes:

Customer-focused: Demonstrates a genuine commitment to customer satisfaction and building positive relationships.

Proactive & Self-motivated: Shows initiative, takes ownership and follows through on tasks and commitments.

Reliable & Accountable: Dependable, punctual and committed to delivering accurate, quality work.

Organised & Detail-oriented: Manages competing priorities effectively while maintaining accuracy and attention to detail.

Positive & Team-oriented: Works collaboratively, communicates respectfully and willingly supports colleagues and branch operations.

Adaptable & Solutions-focused: Remains calm under pressure, responds positively to change and approaches challenges with a practical, problem-solving mindset.

UES International is committed to providing an inclusive and respectful workplace. We welcome applications from people of all backgrounds and encourage candidates with relevant skills and experience to apply.