Customer Service Representative

MOSSMAN; Douglas Shire; On-site; AUD 45,000 - 65,000; Full time

Job summary

MOSSMAN is seeking a Customer Service Representative to join the Mossman team. The role involves answering customer questions in person, on the phone, and via email, while processing orders and maintaining accurate records.

You'll resolve issues, escalate when needed, and follow up to ensure satisfaction. The role emphasizes delivering high-quality service in a friendly, front-of-house environment.

Qualifications

• Demonstrated experience in customer service roles.
• Strong communication with customers in person, phone and email.
• Ability to resolve issues and ensure customer satisfaction.
• Experience using CRM systems to document interactions.
• On-site work in Mossman, QLD is required.

Responsibilities

• Respond to customer inquiries in person, by phone or email.
• Process orders accurately and efficiently.
• Document interactions and maintain customer records.
• Escalate complex issues to the appropriate team.
• Follow up to ensure satisfactory outcomes and improve service quality.

Skills

Customer service

Communication

Problem solving

Team collaboration

Education

Vocational training in customer service

Tools

CRM systems

Job description

Role Description

This full-time on-site Customer Service Representative role is based in Mossman, QLD. The role involves responding to customer inquiries in person, over the phone, and via email, providing accurate information about products, services, and company policies. The Customer Service Representative will handle order processing, resolve issues and complaints, and follow up to ensure satisfactory outcomes. Daily tasks include maintaining customer records, documenting interactions, escalating complex issues when necessary, and collaborating with other team members to improve overall service quality. The role also includes identifying opportunities to enhance the customer experience and contributing to a positive, professional front-of-house environment.

Qualifications

• Demonstrated experience in customer service roles and working effectively within Customer Service Representative positions.
• Strong Customer Support skills, including handling inquiries, resolving issues, and providing timely assistance.
• Ability to maintain high levels of Customer Satisfaction through professional communication and follow-up.
• Solid understanding of Customer Service principles and best practices in an on-site environment.
• Focus on enhancing Customer Experience by being attentive, empathetic, and solution-oriented.
• Excellent verbal and written communication skills, with strong interpersonal skills.
• Ability to work on-site full time in Mossman, QLD, and collaborate effectively with team members.
• Strong problem-solving abilities, attention to detail, and proficiency with basic computer and CRM systems.
• Previous experience in retail, hospitality, or service-focused roles is an advantage.
• Relevant vocational training or certification in customer service or business is beneficial.