Customer Support Representative

Everi Pty; City of Brisbane; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Join Data#3 in Brisbane as a Customer Support Representative, a full-time hybrid role (2 days in the office) that delivers outstanding service to technology clients. You will provide expert assistance, streamline processes, and collaborate with internal teams to ensure a smooth customer experience for fast-paced IT deployments.

In this role you will partner with Account Executives on quotes and proposals, manage customer relationships through proactive communication, and drive excellence in

Qualifications

• 2+ years' experience in technology sales support or customer service
• Strong proficiency in Microsoft Office, particularly Excel and Word
• Proven track record of building positive customer relationships
• Sharp attention to detail and excellent organizational skills
• Experience in IT product administration and vendor management

Responsibilities

• Partner with Account Executives to support customer success through quotes, proposals, and tailored solutions
• Manage customer relationships through responsive communication and proactive problem-solving
• Drive operational excellence through accurate pricing, reporting, and order management
• Coordinate with multiple stakeholders to ensure customer satisfaction and timely delivery
• Support business development through administrative excellence and event coordination

Skills

Customer service

Relationship building

Problem solving

Organizational skills

Tools

Excel

Word

Job description

Job Description

• Work for a company recognised as an Employer of Choice
• Join a supportive, people-first culture in an ASX200 IT company

Join Data#3 as a Customer Support Representative, where you'll play a crucial role in delivering outstanding service and support to our technology clients.

In this full-time hybrid role (2 days in the office) based in Brisbane, you'll provide expert assistance, streamline processes, and collaborate with internal teams to ensure a smooth customer experience. If you're passionate about problem-solving, customer satisfaction, and working in a fast-paced tech environment, we'd love to hear from you!

In this role you will:

• Partner with Account Executives to support customer success through quotes, proposals, and tailored solutions
• Manage customer relationships through responsive communication and proactive problem-solving
• Drive operational excellence through accurate pricing, reporting, and order management
• Coordinate with multiple stakeholders to ensure customer satisfaction and timely delivery
• Support business development through administrative excellence and event coordination

About the Employer

An ASX200-listed leading IT services provider, Data#3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400-strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a 2026 Best Workplaces in Technology title.

About the Candidate

• 2+ years' experience in technology sales support or customer service
• Strong proficiency in Microsoft Office, particularly Excel and Word
• Proven track record of building positive customer relationships
• Sharp attention to detail and excellent organizational skills
• Experience in IT product administration and vendor management

This role offers the opportunity to grow your career in the technology sector while working with a respected industry leader. You'll be part of a dynamic team that values initiative, customer focus, and professional growth.