Customer Service Representative

Experis; Fairfield; On-site; AUD 50,000 - 70,000; Full time

Job summary

ManpowerGroup is seeking a Customer Service Representative to deliver exceptional service by handling enquiries, processing orders, resolving issues, and maintaining accurate records. The role requires strong communication, attention to detail, and the ability to work across teams including Warehouse, Sales, and IT.

The successful candidate will have prior customer service experience, be proficient with ERP/order management systems, and adapt quickly in a fast-paced environment.

Qualifications

• Prior experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong computer literacy and ability to learn new systems quickly.
• High attention to detail and accurate data entry.
• Excellent organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first approach.
• Ability to work collaboratively within a team.

Responsibilities

• Provide exceptional customer service across phone, email, online platforms, and other communication channels.
• Respond to customer enquiries relating to orders, products, pricing, promotions, availability, and delivery timeframes.
• Process customer orders accurately and efficiently within required service levels.
• Review and validate orders before entering them into the ERP system.
• Resolve customer issues promptly, aiming for first-contact resolution wherever possible.
• Maintain accurate customer records and update customer information as required.
• Manage customer enquiries through to completion, ensuring all open queries are followed up.
• Process customer orders, purchase orders, credits, returns, quotations, and new account applications in accordance with company procedures.
• Update customer accounts and maintain accurate system data.
• Complete general administrative tasks including filing, scanning, mailing and document management.
• Assist with additional administrative duties as required by the Customer Service Team Leader or Manager.
• Build and maintain positive working relationships with customers and internal teams.
• Liaise with Warehouse teams regarding deliveries, stock issues and order discrepancies; Sales teams to support customer requirements; IT for system-related issues when required.
• Communicate professionally and effectively with all stakeholders.

Skills

Customer service experience

Verbal and written communication

Data entry accuracy

Attention to detail

Time management

Multitasking

Team collaboration

Problem-solving

Education

Diploma in Customer Service / Business Administration or related discipline

Tools

ERP systems

Order management systems

Job description

Customer Service Representative

About the Role

We are seeking a customer-focused and proactive Customer Service Representative to join our team. In this role, you will be responsible for delivering exceptional service to customers by managing enquiries, processing orders accurately, resolving issues efficiently, and building strong relationships with both internal and external stakeholders. You will play a key role in ensuring customer expectations are consistently met while maintaining high levels of accuracy, responsiveness, and professionalism.

Key Responsibilities

Customer Service

• Provide exceptional customer service across phone, email, online platforms, and other communication channels.
• Respond to customer enquiries relating to orders, products, pricing, promotions, availability, and delivery timeframes.
• Process customer orders accurately and efficiently within required service levels.
• Review and validate orders before entering them into the ERP system.
• Resolve customer issues promptly, aiming for first-contact resolution wherever possible.
• Maintain accurate customer records and update customer information as required.
• Manage customer enquiries through to completion, ensuring all open queries are followed up.

Order Processing & Administration

• Process customer orders, purchase orders, credits, returns, quotations, and new account applications in accordance with company procedures.
• Update customer accounts and maintain accurate system data.
• Complete general administrative tasks including filing, scanning, mailing and document management.
• Assist with additional administrative duties as required by the Customer Service Team Leader or Manager.

Customer & Stakeholder Relationships

• Build and maintain positive working relationships with customers and internal teams.
• Liaise regularly with:
  • Warehouse teams regarding deliveries, stock issues and order discrepancies.
  • Sales teams to support customer requirements.
  • IT for system-related issues when required.
• Communicate professionally and effectively with all stakeholders.

Skills & Experience

Essential

• Previous experience in a customer service role.
• Excellent verbal and written communication skills.
• Strong computer literacy and ability to learn new systems quickly.
• High attention to detail with accurate data entry skills.
• Excellent organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first approach.
• Ability to work collaboratively within a team.

Desirable

• Experience within healthcare, pharmaceutical or FMCG industries.
• Experience using ERP or order management systems.
• Qualification in Customer Service, Business Administration or a related discipline.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.