On-Site Customer Experience Specialist

MOSSMAN; Douglas Shire; Sur place; AUD 45 000 - 65 000; Plein temps

Résumé du poste

MOSSMAN is seeking a Customer Service Representative to join the Mossman team. The role involves answering customer questions in person, on the phone, and via email, while processing orders and maintaining accurate records.

You'll resolve issues, escalate when needed, and follow up to ensure satisfaction. The role emphasizes delivering high-quality service in a friendly, front-of-house environment.

Qualifications

• Demonstrated experience in customer service roles.
• Strong communication with customers in person, phone and email.
• Ability to resolve issues and ensure customer satisfaction.
• Experience using CRM systems to document interactions.
• On-site work in Mossman, QLD is required.

Responsabilités

• Respond to customer inquiries in person, by phone or email.
• Process orders accurately and efficiently.
• Document interactions and maintain customer records.
• Escalate complex issues to the appropriate team.
• Follow up to ensure satisfactory outcomes and improve service quality.

Connaissances

Customer service

Communication

Problem solving

Team collaboration

Formation

Vocational training in customer service

Outils

CRM systems

Description du poste

MOSSMAN is seeking a Customer Service Representative to join the Mossman team. The role involves answering customer questions in person, on the phone, and via email, while processing orders and maintaining accurate records.

You'll resolve issues, escalate when needed, and follow up to ensure satisfaction. The role emphasizes delivering high-quality service in a friendly, front-of-house environment.