Customer Service Representative

Programmed GO; City of Parramatta; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Staff parking

Work from home after probation

Permanent full-time role

Job summary

Programmed GO is seeking a highly motivated Customer Service Representative to support a global healthcare business in Western Sydney. You will expedite customer requests, process orders, and collaborate with sales and logistics to ensure timely delivery of sales orders.

Responsibilities include answering calls and emails, processing SAP-based orders, handling returns, providing quotes, and coordinating stock and logistics. Strong communication and problem-solving skills are essential.

Qualifications

• Proven experience in an office based customer service, call centre, administration, internal sales, or logistics role
• Must have SAP experience
• Excellent communication and interpersonal skills
• Attention to detail and great problem-solving abilities

Responsibilities

• Assist customers via phone and email
• Process sales orders, returns, and credits via SAP
• Provide quotes and assist with stock availability
• Coordinate logistics requirements for timely delivery of sales orders
• Provide administration support to customers and internal project engineers

Skills

Customer service

Communication

Problem solving

Tools

SAP

Job description

We are seeking a highly motivated and detail-oriented Customer Service Representative to join a global healthcare business due to business growth. In this role, you will expedite customer requests and work collaboratively with the sales and logistics teams, ensuring all sales orders are delivered on time.

Your responsibilities

• Assisting customers via phone and email


• Processing sales orders, returns, and credits via SAP


• Providing quotes and assist with stock availability


• Coordinating logistics requirements for timely delivery of sales orders


• Providing administration support to customers and internal project engineers

About you

• Proven experience in an office based customer service, call centre, administration, internal sales, or logistics role


• Must have SAP experience


• Excellent communication and interpersonal skills


• Attention to detail and great problem-solving abilities

Benefits to you

• Brand new full time permanent position, salary on offer up to $75,000 + Superannuation depending on experience


• Join an established team with a global healthcare company with great staff tenure


• Centrally located in Western Sydney with plenty of staff parking available


• Flexibiltiy to work from after completion of probation