Logistics and Customer Service Coordinator

Healthcare Professionals Group; Northern Beaches Council; Hybrid; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Hybrid work

Salary around 90k AUD + super

Broad scope role

Exposure to 3PL and logistics

Job summary

Healthcare Professionals Group in Belrose, NSW is seeking a Customer Service & Logistics Coordinator to strengthen our supply chain operations across 3PL, inventory and logistics. Working closely with the Head of Supply Chain and warehouse partners, you'll coordinate orders and resolve delivery issues with a hands-on approach.

This newly created role offers broad exposure across SAP/EDI, customer service and continuous improvement, with a hybrid arrangement (3 days in office).

Qualifications

• Experience within pharmaceuticals, medical devices or FMCG.
• Experience with 3PL/warehouse operations.
• Understanding of inventory management, logistics and stock flow.
• Hands-on SAP experience and systems capability.
• Strong communication and stakeholder management skills.
• Analytics or continuous improvement experience is desirable.

Responsibilities

• Manage day-to-day interactions with the 3PL and warehouse.
• Coordinate logistics, inventory, order and delivery enquiries.
• Investigate stock, order and delivery discrepancies through resolution.
• Process and manage customer orders using SAP and EDI.
• Work closely with Supply Chain, Customer Service, Warehousing and Logistics teams.
• Support reporting, continuous improvement and operational change initiatives.

Skills

Pharma/medical FMCG experience

3PL/warehouse operations

Inventory management

SAP experience

Problem-solving

Stakeholder management

Analytics / CI

Tools

SAP

EDI

Job description

Location: Belrose, NSW

Working: Hybrid – 3 days in office

Salary: Circa $90K + super

Join a global healthcare organisation in a newly created Customer Service & Logistics Coordinator role offering broad exposure across 3PL operations, inventory, logistics, customer service and continuous improvement. Working closely with the Head of Supply Chain, the warehouse and external logistics partners, you’ll play a hands‑on role in keeping products, orders and information moving effectively through the supply chain. This is an excellent opportunity for an energetic and ambitious logistics or customer service professional who enjoys solving problems, working across multiple priorities and taking ownership. If you’re systems savvy, comfortable investigating inventory and delivery issues and looking to broaden your supply chain experience, this could be a great next step.

Benefits

• Hybrid working | 3 days in the office
• Salary circa $90K + super
• Newly created role with broad scope and variety
• Exposure across 3PL, inventory, logistics and customer service
• Work closely with an experienced Head of Supply Chain
• Opportunity to contribute to continuous improvement and operational change

About the Company

Our client is a global healthcare organisation with a strong reputation for delivering high-quality healthcare products across Australia and internationally. Their Australian team is close-knit and collaborative, with a strong focus on teamwork, innovation and continuous improvement.

About the Opportunity

This newly created role has been designed to strengthen the Supply Chain and Customer Service functions following operational changes within the business. Working closely with the Head of Supply Chain, you’ll manage day‑to‑day interactions with the 3PL and warehouse, coordinate inventory and logistics activities, and investigate order, stock and delivery issues through to resolution. You’ll also provide customer service support, so strong communication and the ability to manage challenging conversations professionally are important. This isn’t a narrow role. You’ll work across logistics, inventory, customer service, systems and continuous improvement, making it ideal for someone who enjoys variety, takes ownership and is comfortable wearing multiple hats.

Duties

• Manage day‑to‑day interactions with the 3PL and warehouse
• Coordinate logistics, inventory, order and delivery enquiries
• Investigate stock, order and delivery discrepancies through to resolution
• Process and manage customer orders using SAP and EDI
• Work closely with Supply Chain, Customer Service, Warehousing and Logistics teams
• Support reporting, continuous improvement and operational change initiatives

Skills & Experience

• Experience within pharmaceuticals, medical devices or FMCG
• Previous experience working with a 3PL and/or warehouse operation
• Good understanding of inventory management, logistics and stock flow
• Hands‑on SAP experience and strong systems capability
• Strong problem‑solving, communication and stakeholder management skills
• A proactive and adaptable approach; experience in analytics or continuous improvement will be highly regarded

Culture

Join a collaborative and supportive team where people are encouraged to take ownership, contribute ideas and work together to solve problems. This role will suit someone who brings energy and initiative, enjoys variety and is motivated to learn, develop and broaden their experience.