Contracts Customer Service Officer

Capital Transport; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Capital Transport in Sydney, NSW is seeking a Contracts Customer Service Officer to support the NSW Contracts division. You will perform administrative tasks and handle daily customer service duties.

This junior role offers full training, with inbound/outbound calls, bookings processing by phone and email, and updates on deliveries. No prior experience required; training provided to the right candidate.

Qualifications

• Strong work ethic and reliability.
• Good understanding of the Sydney metro area.
• Clear verbal and written communication abilities.
• Calm, professional telephone manner.

Responsibilities

• Inbound and outbound customer service calls and enquiries.
• Processing client bookings via phone and email.
• Responding to delivery updates and PO/ POD requests.
• Providing assistance to sub-contractor drivers as needed.

Skills

Strong work ethic

Sydney knowledge

Excellent communication

Calm telephone manner

Data entry

Self-motivated

Attention to detail

Job description

Company Overview:

Capital Transport is Australia's largest and fastest-growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions. Join a team that will support you every step of the way.

You’ll be the first point of contact for our clients, ensuring every call, booking, enquiry and service issue is handled with accuracy, urgency and care. You will play a key role in maintaining the customer experience, resolving issues before they elevate, and supporting major accounts, regained clients and high‑value customers.

Why Join Us?

Vibrant culture:

Birthday celebrations, social events and MORE!

Room to grow:

No experience required! Ongoing training, development and real career progression

Our Culture

Capital promotes a healthy work-life balance with a friendly work environment.

Having a strong culture is incredibly important to us; we want all staff to feel included and part of the greater team that drives the business forwards.

The Role

As a Contracts Customer Service Officer, you will assist in the completion of the administrative tasks associated with the daily operations of the NSW Contracts division within Capital Transport

Key responsibilities:

• Inbound and outbound customer service/query calls.
• Processing of client bookings via phone and email.
• Immediate response to emails concerning delivery updates, proof of delivery requests or any other queries.
• Providing assistance/ additional information as required to our sub-contractor drivers.

To be successful in this role, you will be able to demonstrate the following skills

• Strong work ethic
• Sound knowledge of the Sydney metro area
• Excellent communication skills (verbal and written)
• Calm and professional telephone manner
• Data Entry Skills - Intermediate
• Self-motivated and well disciplined
• High attention to detail and genuine passion for providing superior customer service

  No experience is required as this is a junior role, and full training will be provided to the right candidate.