Field Services Engineer- Mining

TOMRA; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

TOMRA Mining is seeking a Field Service Engineer in Mining Service based in the Sydney region to commission, maintain, and troubleshoot sorting systems at customer sites. The role involves extensive travel across Australia and occasional APAC region visits, with a strong focus on safety, quality, and customer satisfaction.

You will collaborate with Applications and Engineering teams, provide on-site support, remote diagnostics, and hands-on maintenance to ensure reliable operation and optimized

Qualifications

• Engineering qualification or trade required.
• Ability to diagnose and resolve technical issues independently.
• Electrical qualification or trade advantageous.
• Fluency in spoken and written English.

Responsibilities

• Perform field service activities including installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment.
• Develop and maintain strong customer relationships to ensure high levels of satisfaction and long-term success.
• Maintain a regular on-site presence to meet service level agreements.
• Train and support customer maintenance and service personnel for effective operation.
• Provide support for legacy equipment, coordinating in-house repairs as needed.
• Deliver services efficiently, on time, and within budget.
• Offer technical phone support and field response, including weekend on-call duties.
• Contribute to testing, configuration, upgrading, and troubleshooting at TOMRA Sydney Test Centre.

Skills

Hands-on

Diagnostics

Customer focus

English fluency

Education

Engineering qualification or trade

Electrical qualification or trade advantageous

Tools

Australian Drivers licence

Digital tools & service reporting systems

Remote diagnostics

Job description

TOMRA develops sorting technologies that help make better use of the world’s resources across recycling, mining, and food. With a strong global footprint, we work every day to turn the circular economy into reality.

TOMRA Mining leverages sensor-based sorting solutions to improve recovery, enhance process efficiency, and reduce energy and water consumption—helping customers operate more sustainably and profitably.

We foster a culture of collaboration, purpose, and continuous improvement. Our teams are empowered to make a real impact through innovation, responsibility, and a shared commitment to sustainability.

Company Description

TOMRA develops sorting technologies that help make better use of the world’s resources across recycling, mining, and food. With a strong global footprint, we work every day to turn the circular economy into reality.

TOMRA Mining leverages sensor-based sorting solutions to improve recovery, enhance process efficiency, and reduce energy and water consumption—helping customers operate more sustainably and profitably.

We foster a culture of collaboration, purpose, and continuous improvement. Our teams are empowered to make a real impact through innovation, responsibility, and a shared commitment to sustainability.

About the role

We are currently seeking for a Field Service Engineer in Mining Service based in the Sydney regionresponsible for commissioning, maintenance, and troubleshooting of our systems at customer sites.

The role involves extensive travel(150-180 days/year) across Australia and occasionally in the APAC region to remote customer sites, supporting equipment performance, providing remote assistance, and ensuring high customer satisfaction.

Job Description

• Perform field service activities, including the installation, commissioning, testing, operation, maintenance, repair, troubleshooting, and upgrade of sorting equipment.

• Develop and maintain strong customer relationships to ensure high levels of customer satisfaction and long-term success.

• Maintain a regular on-site presence to ensure customer service level agreements are consistently achieved.

• Train and support customer maintenance and service personnel to ensure effective equipment operation and maintenance.

• Provide support for legacy sorting equipment, including the coordination and execution of in-house repairs.

• Ensure field service activities are delivered efficiently, on time, and within budget.

• Deliver technical phone support and field response to customer and equipment issues, including participation in a rostered weekend on-call schedule.

• Provide technical expertise in the testing, configuration, upgrading, and troubleshooting of returned customer equipment and sorting systems at the TOMRA Sydney Test Centre.

• Drive continuous improvement by identifying opportunities and providing feedback to enhance quality, efficiency, and profitability

• Coordinate with customers and internal project teams to support the successful integration of TOMRA sorting equipment, from point of sale through to commissioning and post-commissioning activities.

• Collaborate with internal teams, including Applications and Engineering Design, both within Australia and internationally, to support customer and project requirements.

• Contribute to a positive workplace culture by demonstrating and promoting professional, collaborative behaviours.

Qualifications

• An engineering qualification or trade with a strong inclination towards hands on skills in mechanical and electrical systems, both hardware and software.

• Ability to diagnose and resolve technical issues independently and efficiently

• An electrical qualification or trade would be highly advantageous

• >3 years proven experience in field service, maintenance, and troubleshooting of complex technical equipment

• Customer-focused mindset with excellent communication and interpersonal skills

• Willingness to travel extensively across Australia and occasionally internationally(approx. 150-180 days per year)

• Fluency in spoken and written English

• Other languages are advantageous

• Comfortable using digital tools, service reporting systems, and remote diagnostics

• Australian Drivers licence

• Valid authority to work in Australia

What Makes You Successful

• Enjoys solving complex technical problems.

• Thrives in a customer-facing environment.

• Takes ownership and works effectively without close supervision.

• Communicates technical information in a clear and practical way.

• Adapts quickly to changing priorities and challenging situations.

• Is motivated by delivering outstanding customer experiences.

• Has a genuine passion for engineering and technology.

Why This Role

This role puts you close to the customer, close to the product, and gives you direct impact on revenue and customer satisfaction. At the same time, you’ll work in an international environment with room to shape processes and improve how we operate.

*TOMRA does not differentiate on the basis of gender, race or ethnicity, religion, color, sexual orientation or identity, disability, age, or other protected statuses as given by applicable law. We are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.