Global Trade & Customer Service Specialist

Select Aust Sydney; Gosford; On-site; AUD 90,000 - 92,000; Full time

Job summary

Randstad is seeking a Customer Service Representative in NSW to manage a high-tech product delivery and international trade support for the Digital Mine business. The role handles a range of electronic products with a focus on providing top-tier customer service and accurate order processing.

Start ASAP, 38-hour week, with a casual contract that has temp-to-perm potential. The position is in Fountaindale, NSW, requiring strong communication and ERP knowledge for domestic and international orders.

Qualifications

• 2–5 years of experience in customer service or administration.
• Experience with ERP systems (Oracle or SAP) is highly desired.
• Excellent verbal and written communication skills.
• Electronics or Mining industry experience is an advantage.
• Understanding of import/export transactions and international trade requirements.

Responsibilities

• Liaise with customers to provide service for electronic products.
• Process domestic and international orders in ERP/Oracle to ensure timely delivery.
• Coordinate international transportation and export documentation.
• Support billing and revenue targets by assisting with milestones.
• Communicate order statuses and delivery estimates to customers.
• Collaborate with sales and engineering teams to ensure smooth operations.

Skills

Customer service

Communication

Detail-oriented

Logistics understanding

Tools

ERP systems (Oracle/SAP)

Job description

Randstad is seeking a Customer Service Representative in NSW to manage a high-tech product delivery and international trade support for the Digital Mine business. The role handles a range of electronic products with a focus on providing top-tier customer service and accurate order processing.

Start ASAP, 38-hour week, with a casual contract that has temp-to-perm potential. The position is in Fountaindale, NSW, requiring strong communication and ERP knowledge for domestic and international orders.