Customer Service Rep/Warehouse admin

Hoban Recruitment; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Ongoing training and development

Job summary

Hoban Recruitment is seeking a Customer Service Representative for a fast-paced logistics and warehousing environment in Yennora, NSW. You will manage customer enquiries, documentation, and coordinate with warehouse and transport teams to meet service standards.

The role emphasizes relationship-building, problem-solving, and accurate communication across internal and external stakeholders. The position offers a Monday–Friday, 9:00am–5:00pm schedule and on-site parking.

Qualifications

• Previous experience in a Customer Service, Customer Support, or Logistics Administration role.
• Experience within transport, logistics, warehousing, or supply chain environments.
• Intermediate Microsoft Office skills, particularly Outlook and Excel.

Responsibilities

• Build and maintain strong relationships with assigned customers.
• Deliver exceptional customer service and positive interactions.
• Respond to enquiries, provide solutions, and escalate issues when required.
• Manage complaints and resolve matters, escalating to management when needed.
• Maintain timely, accurate communication with customers and internal stakeholders.
• Ensure compliance with WHS, Quality, and CoR policies and legislative requirements.
• Maintain accurate warehouse and transport documentation.
• Prepare and maintain KPI reports for assigned customers.
• Process orders, stock transfers, billing, and admin tasks per SOPs.
• Assist with stocktakes, customer visits, and site-based activities.
• Support warehouse and transport operations through coordination and admin duties.
• Undertake additional duties to support business needs.

Skills

Customer service

Logistics administration

Communication

Problem solving

Teamwork

Attention to detail

MS Office (Outlook/Excel)

WMS/transport systems (desirable)

Tools

Warehouse management systems

Job description

Yennora, NSW | Monday to Friday | 9:00am to 5:00pm

Are you an experienced Customer Service Representative looking to join a fast-paced logistics and warehousing environment? We are seeking a customer-focused professional who thrives on building strong client relationships, solving problems, and ensuring seamless communication between customers and operational teams.

This is an excellent opportunity to become a key point of contact for customers while supporting warehouse and transport operations.

About the Role As the Customer Service Representative, you will be responsible for managing customer enquiries, maintaining accurate operational documentation, and ensuring service excellence across all customer interactions. You will work closely with warehouse and transport teams to ensure customer expectations are met and operational processes run smoothly.

Key Responsibilities

• Build and maintain strong working relationships with assigned customers
• Deliver exceptional customer service and ensure every interaction results in a positive customer experience
• Respond to customer enquiries, provide solutions, and promptly escalating issues when required
• Manage customer complaints and resolve matters where possible, escalating when management involvement is needed
• Take ownership of timely, accurate communication with customers and internal stakeholders
• Ensure compliance with Work Health & Safety (WHS), Quality, and Chain of Responsibility (CoR) policies and legislative requirements
• Maintain accurate warehouse and transport documentation in line with operational and compliance standards
• Prepare and maintain KPI reports for assigned customers
• Process orders, stock transfers, billing, and other administrative activities in accordance with standard operating procedures
• Assist with stocktakes, customer visits, and other site-based activities
• Support warehouse and transport operations through effective administration and coordination
• Undertake additional duties as required to support business requirements

About You To be successful in this role, you will have:

• Previous experience in a Customer Service, Customer Support, or Logistics Administration role
• Experience within transport, logistics, warehousing, or supply chain environments
• Strong communication and relationship-building skills
• Excellent problem-solving and complaint resolution abilities
• A proactive approach with the ability to work independently and as part of a team
• High attention to detail and strong organisational skills
• Intermediate Microsoft Office skills, particularly Outlook and Excel
• Experience working with warehouse or transport management systems (desirable)
• A commitment to maintaining compliance, accuracy, and service excellence

What's on Offer?

• Monday to Friday roster, 9:00am to 5:00pm
• Full time hours
• Supportive team environment
• Opportunity to join a growing logistics operation
• On-site parking available
• Ongoing training and development opportunities

If you are an organised, customer-focused professional with experience in logistics or warehousing and are looking for your next opportunity, we'd love to hear from you.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.