Logistics Customer Care Specialist

Hoban; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Ongoing training and development

Full-time role

Supportive team environment

Job summary

Hoban is seeking a Customer Service Representative in Sydney, with a Monday to Friday 9:00am–5:00pm schedule, in a fast-paced logistics and warehousing environment. You will act as the key contact for customers, coordinate with warehouse and transport teams, and maintain accurate operational documentation to ensure service excellence.

You will build relationships, resolve enquiries, process orders, and support KPI reporting while aligning with WHS, Quality, and CoR policies.

Qualifications

• Experience in a Customer Service, Customer Support, or Logistics Administration role.

Responsibilities

• Build and maintain strong working relationships with assigned customers.
• Deliver exceptional customer service and ensure positive customer experiences.
• Respond to customer enquiries, provide solutions, and escalate issues when required.
• Manage customer complaints and resolve matters, escalating when management involvement is needed.
• Take ownership of timely, accurate communication with customers and internal stakeholders.
• Ensure compliance with WHS, Quality, and CoR policies and legislative requirements.
• Maintain accurate warehouse and transport documentation in line with standards.
• Prepare and maintain KPI reports for assigned customers.
• Process orders, stock transfers, billing, and other administrative activities per SOPs.
• Assist with stocktakes, customer visits, and other site-based activities.
• Support warehouse and transport operations through effective administration and coordination.
• Undertake additional duties as required to support business requirements.

Skills

Customer service

Logistics admin

Communication

Relationship building

Problem solving

Proactive

Attention to detail

Organisation

Outlook Excel

WMS experience

Tools

Outlook

Excel

WMS

Job description

Hoban is seeking a Customer Service Representative in Sydney, with a Monday to Friday 9:00am–5:00pm schedule, in a fast-paced logistics and warehousing environment. You will act as the key contact for customers, coordinate with warehouse and transport teams, and maintain accurate operational documentation to ensure service excellence.

You will build relationships, resolve enquiries, process orders, and support KPI reporting while aligning with WHS, Quality, and CoR policies.