Customer Service, Reception and Parts allrounder

United Hail Repairs Pty; Sydney; On-site; AUD 60,000 - 90,000; Full time

Job summary

United Hail Repairs in Seven Hills, NSW is seeking a Customer Service, Reception, Administration and Parts Allrounder to join our team. You will be the first point of contact for customers, manage reception duties, and support parts management while helping keep our workshop operations running smoothly.

This full-time role requires excellent communication, basic experience in a customer-facing or automotive environment, and strong organisational skills.

Qualifications

• Professional communication and customer service experience.
• Basic knowledge of automotive parts or willingness to learn.
• Proficiency with computer systems and appointment scheduling software.
• Strong organizational and data-entry skills.
• Driver's licence and reliable transport.

Responsibilities

• Greeting customers and providing reception services.
• Answering calls, taking messages and scheduling appointments.
• Processing paperwork and maintaining administrative records.
• Managing payments and cash or electronic transactions.
• Assisting with parts identification and ordering from suppliers.
• Liaising with mechanics regarding parts requirements.
• Updating customers on repair status and vehicle progress.
• General office administration and data entry tasks.
• Maintaining a clean, organized and professional reception area.
• Supporting customer service follow-ups after repairs.

Job description

Customer Service, Reception, Administration and Parts allrounder

United Hail Repairs is seeking a Customer Service, Reception, Administration and Parts Allrounder to join our team in Seven Hills, NSW on a full-time basis. This is a versatile position that plays a crucial role in delivering exceptional customer experiences whilst supporting our automotive repair operations. You will be the first point of contact for our customers, managing reception duties, coordinating customer inquiries, and assisting with parts management. This role is essential to ensuring smooth operations and maintaining the high service standards our customers expect from us.

Key responsibilities

Greeting customers and providing professional reception services in a welcoming and efficient manner

Answering and directing telephone inquiries, taking messages and scheduling appointments

Managing customer accounts, processing paperwork and maintaining accurate administrative records

Processing customer payments and handling cash or electronic transactions securely

Assisting with parts identification, availability checks and ordering from suppliers

Maintaining inventory records and liaising with mechanics regarding parts requirements

Responding to customer inquiries regarding repair status and providing updates on vehicle progress

Supporting general office administration and data entry tasks as required

Maintaining a clean, organised and professional reception and office environment

Assisting with customer service follow‑ups to ensure satisfaction with repair services

What we're looking for

Strong customer service skills with a genuine desire to provide excellent support and resolve customer concerns

Professional telephone manner and excellent communication abilities, both written and verbal

Experience in a reception or customer‑facing role in the automotive or trades industry is highly desirable

Basic knowledge of automotive parts and repair terminology, or willingness to develop this knowledge

Proficiency with computer systems, including experience with appointment scheduling software and general office applications

Ability to multitask effectively and manage competing priorities in a busy environment

Strong organisational and administrative skills with attention to detail

Reliable, punctual and professional approach to work

Ability to work collaboratively with mechanics and other team members

Cash handling experience is preferred

Driver's licence and reliable transport are essential

What we offer

United Hail Repairs values our team members and provides a supportive working environment where you can develop your skills in the automotive trades sector. We offer full-time employment with competitive remuneration, the opportunity to work with a dedicated team, and the chance to build a career in the automotive repair industry. We are committed to providing our employees with on-the-job training and support to help you succeed in this multifaceted role.

About us

United Hail Repairs is an established automotive repair business specialising in hail damage repairs and related services. We are committed to delivering high-quality repairs and exceptional customer service to our clients across NSW. Our team is passionate about maintaining the highest standards in automotive workmanship whilst building strong relationships with our customers. We pride ourselves on our professional, friendly approach and our reputation for reliability and excellence in the automotive trades industry.