Customer Relationship Officer

Repairhub; Brisbane; On-site; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Stability

Work-life balance

Paid parental leave

Events and appreciation

Insurance discounts

Wellbeing program

Lunch Wednesdays

Job summary

Repairhub in Brisbane is hiring a Customer Relationship Officer to join the team at Banyo. This is a full-time, 9-month maternity leave position in a modern office environment, working Monday to Friday.

You will welcome customers, handle inquiries, update booking calendars and arrange taxi bookings. Working at Repairhub offers an attractive salary package, career prospects, and a supportive team environment.

Responsibilities

• Welcoming and assisting customers, ensuring a positive experience
• Handling telephone and email inquiries
• Data entry and updating booking calendars
• Arranging taxi bookings
• Performing other customer-related or administrative tasks as required by the site

Job description

WHO WE ARE

Repairhub is Australia’s leading network of national automotive repair centres. We are an award-winning employer, with 25 sites around Australia in Sydney, Melbourne, Brisbane and Canberra. We’re pleased to host a fantastic workforce of 600 team members who thrive to deliver quality vehicle repairs for thousands of happy customers around Australia each year.

ABOUT THE ROLE

We have an exciting opportunity for a Customer Relationship Officer to join our team at Banyo. This is a full-time, 9-month Maternity leave position in a modern office environment working Monday to Friday. Your responsibilities will include:

• Welcoming and assisting customers, ensuring a positive experience
• Handling telephone and email inquiries
• Data entry and updating booking calendars
• Arranging taxi bookings
• Performing other customer-related or administrative tasks as required by the site

WORKING AT REPAIRHUB

Our teams love working at Repairhub, and we think you will too! In return for your commitment, you will receive an attractive salary package, excellent career prospects, and a supportive team environment. Additionally, we offer:

• Stability: We are committed to long-term growth, offering our employees stability and job security.
• Work-life balance: We only work Monday to Friday, with no weekend work ever!
• Paid Parental Leave: We offer 14 weeks of primary and 3 weeks of secondary parental leave to support new parents.
• Events and Appreciation: We show our appreciation with social events, weekly team lunches, monthly BBQs, annual awards, and other perks.
• Insurance Discounts: Enjoy exclusive access to lucrative insurance discounts with NRMA and RACV, including member discounts on other products and services such as car insurance, movie tickets, theme parks, retail, accommodation, and more.
• Wellbeing: We offer an additional day of annual leave for wellness. Our Employee Assistance Program provides free, confidential professional counseling (plus financial, legal, and nutritional coaching) for our team and their immediate families.
• Tools of the Trade: We’ll provide you with a uniform, technology, and lunch every Wednesday!