Service Receptionist

EJJE Auto Group; Windsor; On-site; AUD 52,000 - 76,000; Full time

Job summary

EJJE Auto Group in McGraths Hill, NSW, invites a friendly, detail-oriented Service Receptionist to join our busy workshop team. You will handle daily administrative tasks, greet customers, manage service enquiries, and coordinate with service advisors and technicians to keep the workflow smooth.

This full-time, Monday to Friday role offers an immediate start and a supportive environment where strong communication and organisational skills are valued to deliver outstanding customer service.

Qualifications

• Experience in fast-paced customer service environment.
• Strong attention to detail.
• Proficient with computer systems, appointment software and MS Office.

Responsibilities

• Greet and welcome guests to the service department, creating a positive and professional first impression.
• Answer incoming phone calls and respond to service enquiries with confidence and care.
• Accurately record customer details, vehicle information, and service requests.
• Coordinate closely with service advisors and technicians to ensure smooth workflow.
• Communicate service updates, timelines, and additional work clearly to customers.
• Customer follow up.
• Maintain daily repair order filing.
• Maintain a clean, organised, and welcoming reception area.

Skills

Customer service

Time management

Multitasking

Communication

Organisational skills

Computer literacy

Tools

Appointment software

Microsoft Office

Job description

Due to an internal promotion, we are looking for an experienced Service Receptionist to join a vibrant and growing team in McGraths Hill. You will be joining our expanding team, supporting a busy workshop in all daily administrative tasks where required.

We are looking for a passionate and energetic professional to join our team in the delivery of effective administration across all activities associated with our vehicle servicing operations.

About The Role:

Working within a close-knit team this position is perfect for a person who is "Hands On" and takes ownership of their job.

The role requires a team player with flexibility and experience to perform a wide range of administration tasks.

This is a Monday to Friday role only - no weekend work will be required

Key Responsibilities:

• Greet and welcome guests to the service department, creating a positive and professional first impression
• Answer incoming phone calls and respond to service enquiries with confidence and care
• Accurately record customer details, vehicle information, and service requests
• Coordinate closely with service advisors and technicians to ensure smooth workflow
• Communicate service updates, timelines, and additional work clearly to customers
• Customer follow up
• Maintain daily repair order filing
• Maintain a clean, organised, and welcoming reception area

About You

• You’re someone who thrives in a fast-paced environment and genuinely enjoys helping people.
• Exceptional customer service skills with strong attention to detail
• Friendly, professional, and approachable communication style
• Strong organisational and multitasking abilities
• Comfortable using computer systems, appointment software, and Microsoft Office
• Calm under pressure and confident handling challenging situations

The successful candidate must possess strong time management skills and an ability to manage conflicting priorities. Salary is negotiable depending on skills and experience. The role is fulltime with an immediate start.