Customer Service Pro - Inbound/Outbound (Adelaide)

Palliative Care SA; Adelaide; Híbrido; AUD 66.000 - 70.000; Jornada completa

Descripción de la vacante

SA Ambulance Service (SAAS) is seeking a Customer Service Representative to join the Adelaide-based team. The role involves handling inbound and outbound calls, addressing enquiries and complaints, and processing confidential client records, including payments for SAAS transports and products.

You will be part of a team within the Business Services division, delivering a high standard of customer service and supporting non-emergency interactions.

Formación

• Customer service experience with inbound/outbound calls preferred.
• Ability to handle confidential client records and payments.
• Capacity to work as part of a team in a busy environment.

Responsabilidades

• Provide first point of contact for SA Ambulance Service (SAAS) customers via phone and face-to-face.
• Respond to general enquiries, complaints, and service requests with a high standard of customer care.
• Process payments and manage confidential client records securely.
• Support non-emergency consumer interactions including billing and collections.
• Contribute to a positive team environment within the Business Services division.

Descripción del empleo

SA Ambulance Service (SAAS) is seeking a Customer Service Representative to join the Adelaide-based team. The role involves handling inbound and outbound calls, addressing enquiries and complaints, and processing confidential client records, including payments for SAAS transports and products.

You will be part of a team within the Business Services division, delivering a high standard of customer service and supporting non-emergency interactions.