SAAS Customer Service - Pool (Multiple Positions)

SA Health; Adelaide; Hybrid; AUD 66,000 - 70,000; Full time

Job summary

SA Ambulance Service (SAAS) is seeking a Customer Service Representative to join the Adelaide-based team. The role involves handling inbound and outbound calls, addressing enquiries and complaints, and processing confidential client records, including payments for SAAS transports and products.

You will be part of a team within the Business Services division, delivering a high standard of customer service and supporting non-emergency interactions.

Qualifications

• Customer service experience with inbound/outbound calls preferred.
• Ability to handle confidential client records and payments.
• Capacity to work as part of a team in a busy environment.

Responsibilities

• Provide first point of contact for SA Ambulance Service (SAAS) customers via phone and face-to-face.
• Respond to general enquiries, complaints, and service requests with a high standard of customer care.
• Process payments and manage confidential client records securely.
• Support non-emergency consumer interactions including billing and collections.
• Contribute to a positive team environment within the Business Services division.

Job description

SAAS Customer Service - Pool (Multiple Positions)

Job no: 951848
Work type: Full time
Location: Adelaide CBD
Categories: Customer service, Call centre

• Salary: ASO2 / $66,442.00 p.a. - $69,504.00 p.a.
• Full Time / Term Contract (Up to 24 Months)
• 5063 / EASTWOOD

About the Role:

As the Customer Service Representative, you will work as part of a team providing the first point of contact both over the phone and face to face responding to all general enquiries relating to SA Ambulance Service (SAAS) services and products.

In this role you will be responsible for delivering a high standard of customer service answering inbound calls and making outbound calls relating to customer enquiries/complaints, sales, service & processing of confidential client records including payments relating to all SAAS transports and products

About the Team:

The Business Services division is responsible for managing all non-emergency consumer interactions, including billing and collections. It ensures that consumer accounts are processed accurately and efficiently, while also overseeing receipting, debt management, and general customer service functions that support the financial sustainability of the organisation.

About SAAS

SA Ambulance Service (SAAS) is South Australia’s provider of emergency ambulance transport, clinical care, and patient transport services.We are committed to ensuring South Australia has access to the best possible emergency medical care, non-emergency transport, and rescue and retrieval services.

Our Vision: An innovative, patient focused, technology enabled, evidence driven, emergency response and health care ambulance service; achieved by exceptional people.

Our Mission: Providing emergency response and health care ambulance services within South Australia, designed and development around patient and community needs, enablingtimelyandequitableaccess for our patients to the mostappropriate pointof care.

Our Purpose: To ensure South Australia thrives by enabling access to emergency and non-emergency ambulance health care and alternative patient pathways while contributing to our state’s emergency preparedness and health response capability.

SAAS Values

PATIENT FOCUSED: We will put our patients and the safe and quality care we provide them first; in everything we do.
TEAMWORK:We will work across SAAS, our health system, our partners,stakeholdersand the community to achieve our goals.
INTEGRITY AND HONESTY:We accept and uphold the standards and expectations of our organisation and communities.
RESPECT AND COURTESY:We will always be respectful and courteous toward our patients, each other, and all those we work with.
COMMUNITY COLLABORATION:We value our role in the community, and we value the communities we serve.
CHANGE READY:We know our communities’ needs will evolve and we must adapt to meet them.
AUTHENTIC LEADERSHIP:We will support leadership development for our people at every level.

SmartSalary Packaging

As an employee of SA Ambulance Service, you may be eligible to salary package a range of living expenses. Visit https://sagov.smart.com.au/ for more information.

Application Information:

• Aboriginal and Torres Strait Islander applicants are encouraged to apply for this role.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and/oradditionalrelevant history screening that may be applicable andappropriate Immunisationscreening.
• SA Health Servicesare required toimplement the Addressing vaccine preventable disease: Occupational assessment, screening and vaccination policy in the workplace.

Job ref: 951848

Enquiries to: Craig Carnelutti - Manager, Business Services [e-mail]

Application Closing Date: Sunday 24 October 2027 @ 11:55pm

Attachments

Customer Service Representative - ASO2 - Role Description 2025.pdf