Pathology Call Centre Pro: Patient Care & Support

Health; Adelaide; On-site; AUD 66,000 - 70,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Annual leave

Health and fitness benefits

Employee assistance program

Job summary

SA Pathology, part of Central Adelaide Local Health Network, invites applications for a Call Centre Customer Service Officer to join the pool for temporary and permanent roles. You will handle high volumes of calls, access patient information, and support teams with confidential data and accurate record-keeping.

Roles include full-time, part-time and casual positions across a 7‑day roster, with salary ASO2 and superannuation. Training, development and employee benefits are included.

Qualifications

• Provide courteous service and handle a high volume of calls.
• Record information accurately in information systems.
• Protect patient confidentiality and manage sensitive data.

Responsibilities

• Respond to calls from patients, clinicians and healthcare teams.
• Route requests for courier pickups and deliveries.
• Prioritise calls and tasks for timely resolution.
• Support service improvements and share knowledge with colleagues.

Skills

Customer service

Communication

Keyboard skills

Microsoft Office

Tools

Microsoft Office

Job description

SA Pathology, part of Central Adelaide Local Health Network, invites applications for a Call Centre Customer Service Officer to join the pool for temporary and permanent roles. You will handle high volumes of calls, access patient information, and support teams with confidential data and accurate record-keeping.

Roles include full-time, part-time and casual positions across a 7‑day roster, with salary ASO2 and superannuation. Training, development and employee benefits are included.