Customer Service Pro — Call Center & Front Desk (Full-Time)

Adelaide, SA; Adelaide; Hybrid; AUD 77,000 - 94,000; Full time

Benefits offered by this job

12% superannuation

Job summary

City of Adelaide is seeking a Customer Service Representative to be the first point of contact for customers by phone, email and in person. The role is a full-time, fixed-term position until June 2027, located in Adelaide, Australia, with a starting salary of $85,621 plus 12% superannuation.

The CSR will deliver excellent service, handle inquiries, and provide referrals to improve the customer experience. Applicants must have strong communication skills and be able to work under pressure in a

Qualifications

• Customer service experience in fast-paced environments.
• Call centre experience desirable but not essential.
• Strong verbal and written communication and numeracy.

Responsibilities

• Provide professional customer service via call centre, front counter, and email.
• Respond to customer inquiries with accurate information and referrals.
• Support customers to create positive experiences and solve problems.

Job description

City of Adelaide is seeking a Customer Service Representative to be the first point of contact for customers by phone, email and in person. The role is a full-time, fixed-term position until June 2027, located in Adelaide, Australia, with a starting salary of $85,621 plus 12% superannuation.

The CSR will deliver excellent service, handle inquiries, and provide referrals to improve the customer experience. Applicants must have strong communication skills and be able to work under pressure in a