Customer Relations Officer

City of Tea Tree Gully; Adelaide; On-site; AUD 83,751 - 89,871; Part time

Benefits offered by this job

Opportunity for career growth

Inclusive workplace environment

Job summary

A local government organization in Adelaide is seeking a part-time Customer Relations Officer to deliver outstanding customer care and support. The ideal candidate will have a Certificate III in Business Administration and strong skills in customer service and communication. This role involves working in various customer service functions including contact-centre operations and administrative work, on a two-year contract basis.

Qualifications

• Strong capability across diverse customer service functions.
• Experience managing complex customer interactions.
• Willingness to undergo pre-employment assessments.

Responsibilities

• Deliver high-quality service to customers via all channels.
• Input and track customer requests in the CRM system.
• Support team members to maintain a dynamic work environment.

Skills

Strong customer service skills

Outstanding interpersonal skills

Initiative and minimal supervision

Verbal and written communication

Education

Certificate III in Business Administration

Tools

Salesforce

Job description

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City of Tea Tree Gully provided pay range

This range is provided by City of Tea Tree Gully. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$83,751.00/yr - A$89,871.00/yr

Reporting to the Lead - Customer relations, the Customer Relations Officer is responsible for delivering outstanding customer care by providing responsive, high-quality service and accurate information to staff and customers via multiple channels of interaction.

As Council’s first point of contact, this role represents the organisation in a positive, professional manner as defined by Council’s Customer Experience (CX) service level standards. The position requires strong capability across diverse customer service functions, including contact‑centre operations, cashiering, reception, social media, and administrative work.

To support the operational requirements of our core customer service functions customer relations staff are required to work rostered hours.

Position Description - Customer Relations Officer

This is a part-time (30 hours per week) position on a 2-year contract.

Key responsibilities are:

• Deliver a high level of customer care by providing professional, helpful, high-quality service to customers via all channels of interaction.
• Input, track and monitor customer requests, ensuring timely follow up and feedback where required.
• Positively support team members in order to maintain a cohesive, dynamic work environment.
• Ensure all customer complaints are identified and captured via CRM system (Salesforce).
• Achieve agreed service level standards and KPI’s to optimise organisational and departmental goals.

The successful applicant will have:

• Certificate III in Business Administration or demonstrated equivalent experience in a customer service-related environment
• Strong customer service skills and ability to manage complex customer interactions
• Outstanding interpersonal skills and a commitment to developing strong working relationships
• Experience with Salesforce would be highly regarded
• Use initiative and working with minimal supervision
• Well established verbal and written communication skills
• Be willing to undergo a pre-employment medical assessment and Police check
• Strong IT skills that enable the use of corporate systems in the day to day work activities

Why work for us

A career at the City of Tea Tree Gully is an opportunity to forge long-lasting community connections while cultivating a fulfilling work life. Joining us is a chance to be part of a dynamic team, who value customer care, trust, teamwork and growth.

We are dedicated to creating a workplace that fosters inclusivity and collaboration. We embrace individual differences and recognise the valuable contributions that diverse perspectives and experiences bring to our community. We are committed to maintaining White Ribbon Accreditation. We prioritise the well-being of our staff and strive to create an environment that promotes ongoing career growth while maintaining a healthy work-life balance.

We provide comprehensive support to our employees. Visit our Careers page for more information.

Apply today!

We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply.

Salary range is between $83,751 - $89,871 (Full Time Equivalent) plus superannuation guarantee and will be negotiated commensurate with skills, experience and qualifications.

Applications close 5:00pm Tuesday 26 August. For more information or a confidential discussion, please contact Paige Maynard-Bates via [phone].

Applications to be submitted via the City of Tea Tree Gully Careers site.

Discover your potential at the City of Tea Tree Gully.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Government Administration

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