Customer Service & Front Desk Specialist – Aged Care

ACH Group; Adelaide; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Career development opportunities

Friendly and inclusive culture

Salary packaging up to $15,900/year

Discounted health insurance

Free flu vaccinations

Job summary

A leading not-for-profit organisation in aged care is looking for a Customer Service Officer in Mile End, South Australia. The role involves being the first point of contact for customers, managing calls, and delivering exceptional service. Ideal candidates will have outstanding customer service skills, be tech-savvy, and communicate effectively. The position offers career development opportunities, a friendly culture, and benefits like salary packaging to reduce tax.

Qualifications

• Proven experience in delivering exceptional service.
• Excellent verbal and written communication skills.
• Intermediate computer literacy and ability to use various software.
• Ability to juggle tasks in a fast-paced environment.
• Friendly, proactive attitude with a willingness to learn.

Responsibilities

• Be the first point of contact for internal and external customers, delivering exceptional service over the phone.
• Greet and welcome visitors professionally.
• Manage phone calls, emails and general enquiries.
• Complete administration tasks for customer service.

Skills

Outstanding Customer Service Skills

Great Communicator

Tech-Savvy

Highly Organised

Positive & Approachable

Job description

A leading not-for-profit organisation in aged care is looking for a Customer Service Officer in Mile End, South Australia. The role involves being the first point of contact for customers, managing calls, and delivering exceptional service. Ideal candidates will have outstanding customer service skills, be tech-savvy, and communicate effectively. The position offers career development opportunities, a friendly culture, and benefits like salary packaging to reduce tax.