Community Experience Representative

City of Salisbury, South Australia; City of Salisbury; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Free car parking

Three additional leave days per year

Annual pay rises

Health and wellbeing programs

Job summary

The City of Salisbury is seeking a Community Experience Representative to join our Community Experience team on a 10-month contract ending 30 June 2027. This full-time role works 38 hours per week, Monday to Friday, 8:30am–5:06pm, based at Salisbury's Community Hub.

As the first point of contact for many enquiries, you will provide professional, responsive service across Council services, helping customers access information and support and contributing to ongoing service improvements.

Qualifications

• Exceptional customer service and communication skills.
• Strong interpersonal skills, including empathy and active listening.
• Ability to remain professional and composed when handling challenging situations.
• Experience in a customer service, contact centre or service delivery environment.
• Well-developed computer skills and confidence using multiple systems.
• Strong organisational skills and attention to detail.
• Ability to work independently and within a team.
• Understanding of access, equity and inclusive service delivery principles.

Responsibilities

• Providing exceptional customer service to community members and internal customers.
• Responding to enquiries via phone, email, face-to-face and other channels.
• Identifying customer needs and referring enquiries to the appropriate service area.
• Recording and monitoring customer requests using Council systems.
• Supporting continuous improvement of customer service processes and standards.
• Providing accurate information about Council services, programs and facilities.
• Assisting with the implementation of customer service policies and procedures.
• Participating as an active member of the Community Experience team.
• Contributing to customer-focused projects and initiatives.
• Undertaking other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Tools

CRM systems

Microsoft Office

Job description

Who We Are

The City of Salisbury is the most progressive council in South Australia, driving growth, jobs, housing and opportunity in the north. With a workforce of over 400 people, we offer the chance to collaborate with teams across the organisation to deliver meaningful, community-focused projects.

The Corporate Development Department provides strategic services that influence the organisation’s future direction and operational excellence.

Join us and see the positive impact your work can make.

About The Role

We are seeking a customer-focused and solutions-oriented Community Experience Representative to join our Community Experience team on a 10-month contract ending 30 June 2027. This is a full-time role working 38 hours per week, Monday to Friday between 8:30am and 5:06pm.

As the first point of contact for many customer enquiries, you will provide professional, responsive and efficient service across a broad range of Council services. Whether assisting customers in person, over the phone, via email or through other communication channels, you will help deliver positive outcomes and connect customers with the information and support they need.

Working in a fast-paced environment, you will build strong relationships with internal teams and contribute to the ongoing improvement of customer service practices and processes.

Your Key Responsibilities Will Include

• Providing exceptional customer service to community members and internal customers.
• Responding to enquiries and requests via phone, email, face-to-face and other communication channels.
• Identifying customer needs and referring enquiries to the appropriate service area where required.
• Recording and monitoring customer requests using Council systems.
• Supporting the continuous improvement of customer service processes and standards.
• Providing accurate information about Council services, programs and facilities.
• Assisting with the implementation of customer service policies and procedures.
• Participating as an active member of the Community Experience team.
• Contributing to customer-focused projects and initiatives.
• Undertaking other duties as required.

About You

You are a confident communicator who enjoys helping people and delivering outstanding customer service. You remain calm under pressure, confidently manage a variety of enquiries and enjoy finding practical solutions for customers.

You have strong interpersonal skills, a positive approach and the ability to work effectively as part of a collaborative team.

You will also have

• Exceptional customer service and communication skills.
• Strong interpersonal skills, including empathy, active listening and relationship building.
• The ability to remain professional and composed when managing challenging situations.
• Experience working in a customer service, contact centre or service delivery environment.
• Well-developed computer skills and confidence using multiple systems.
• Strong organisational skills and attention to detail.
• The ability to work effectively both independently and within a team.
• Understanding of access, equity and inclusive service delivery principles.

Desirable

• Experience working in local government.
• Experience in a multi-functional contact centre environment.
• Knowledge of Council services and the role of local government.
• Experience contributing to improvements in customer service processes and outcomes.
• Training or qualifications related to customer service, conflict resolution or handling difficult customers.

What We Offer

• State-of-the-art Salisbury Community Hub is 25 minutes from the CBD with excellent rail and road connections.
• Modern and positive work environments.
• Free car parking.
• Flexible work options.
• Three additional leave days per year.
• Annual pay rises.
• Health and wellbeing programs, including skin checks, health assessments, flu vaccinations and an employee assistance program.
• Professional development opportunities.

Read the [Position Description].

People who are of Aboriginal and Torres Strait Islander identity as well as people of culturally diverse backgrounds and of diverse abilities are encouraged to apply.

Contact us

All enquiries can be made to [e-mail]

Applications close 9:00am, 21 September 2026.