Customer Service Manager

Harvey Norman Ltd; Australia; On-site; AUD 34,440,000 - 48,216,000; Part time

Benefits offered by this job

Generous staff discounts

Career progression support

Positive work environment

Job summary

Harvey Norman Preston is seeking a part-time Customer Service Manager to drive excellent service for customers and manage repairs and servicing with a proactive, organised approach.

In this role you will liaise with service agents and suppliers, update the repair database, handle admin tasks, and run weekly reports while maintaining a strong focus on customer satisfaction and safety.

Qualifications

• Experience in customer-focused retail environment.
• Ability to manage high-volume administration.
• Excellent communication and interpersonal skills.

Responsibilities

• Actively manage Harvey Norman customer repairs & servicing.
• Tag faulty products and liaise with service agents & suppliers and keep the service database up-to-date.
• Keep customers updated on repair status and ensure timely, high-quality service.
• Assist with admin duties including processing invoices, claims, reconciliations, and finance paperwork.

Skills

Customer service

Communication

Organisational skills

Teamwork

Tools

Service database

Job description

Job no: 576828
Work type: Part Time
Location: Preston
Categories: Retail Administration

• Part Time Position
• Guaranteed base earnings
• Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.
The Harvey Norman PrestonCustomer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

• Actively manage Harvey Norman customer repairs & servicing
• Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
• Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
• Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
• Run weekly reports for repairs/service jobs as required by the Proprietor
• Advise customers of arrival of stock and organise delivery as requested by the Proprietor
• Be Health and Safety conscious

What we require:

• Experience in (or ability to work in) a customer focused, successful retail business
• Experience working in a high volume administration role
• Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
• Customer service champion with very strong communication and interpersonal skills
• Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
• Friendly, outgoing, approachable and work well as a team member
• Ability to service customers while managing work tasks around their needs
• Going above and beyond to provide exceptional customer focused problem solving
• Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate services

What we offer:

• Generous staff discounts
• Harvey Norman is a strong advocate of career progression with a wide support network for professional development
• An environment where good performance is recognised and rewarded
• A flexible and positive work environment

Advertised: 18 Sep 2026 AUS Eastern Standard Time