Customer Service / Operations Admin

National Logistics; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

National Logistics Pty Ltd is seeking a customer service/operations admin to join our Melbourne team. The role is suitable for experienced applicants or a trainee with a willingness to learn and the right attitude.

Key duties include answering customer calls, tracking freight, booking timeslots, and coordinating with contractor drivers. Experience with Transvirtual is preferred but not essential. A driver's licence and strong teamwork are desirable traits.

Qualifications

• Experience handling customer inquiries and order/freight details.
• Ability to book timeslots and manage schedules for drivers.
• Driver's licence required or able to obtain one.
• Good written and verbal communication, teamwork and reliability.

Responsibilities

• Answering incoming customer calls and enquiries.
• Tracking and tracing freight movement and status.
• Booking timeslots for freight and driver allocations.
• Manifesting and reviewing runsheets.
• Coordinate with drivers and internal teams to ensure smooth operations.

Skills

Customer service

Team player

Verbal & written communication

Booking timeslots

Tools

Transvirtual

Job description

National Logistics Pty Ltd is a growing family-owned transport company. Our head office is in Melbourne with depots in Sydney and Brisbane.

This is a customer service/ operations admin role working in a close knit team. We are open to experienced applicants or a trainee with a willingness to learn and the right attitude.

Someone with experience would ideally have experience with the following:

• Assisting customers with their enquiries
• Booking timeslots.
• Dealing with contractor drivers.
• Experience with Transvirtual (preferred but not essential)

At the beginning, primary tasks will include, but not be limited to;

• Answering incoming customer calls
• Tracking and Tracing Freight
• Booking Timeslots
• Manifesting
• Reviewing Runsheet’s

The ideal candidate would have:

• Driver's licence
• Good written and verbal skills
• Ability to work with a team
• Good work ethic

We are flexible on salary depending on experience.

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