Fleet Support Officer

Northline; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Training and development

Career progression

Employee recognition

Travel/health/fitness discounts

Employee Assistance Program

Family-owned business

Job summary

Northline in Melbourne is seeking a Fleet Support Officer to help keep our delivery operations running smoothly. Join a national logistics network and work closely with drivers, contractors, customers and internal teams to deliver exceptional service.

This permanent full-time role offers training and development, career progression, and a supportive culture in a family-owned business. You will coordinate home deliveries, monitor fleet activity, and contribute to Continuous Improvement and

Qualifications

• Strong customer service and relationship-building skills.
• Excellent organisational and time management abilities.
• High attention to detail and accuracy.
• The ability to juggle multiple priorities in a fast-paced environment.
• Confident verbal and written communication skills.
• A proactive approach to problem-solving and continuous improvement.

Responsibilities

• Coordinate home delivery activities and provide customers with timely freight updates.
• Support daily fleet operations to ensure deliveries and collections run efficiently.
• Liaise with customers, contractors, drivers and internal teams to resolve issues and maintain service excellence.
• Monitor and action incomplete deliveries, special requests and operational exceptions.
• Maintain fleet records, driver data and delivery documentation.
• Prepare reports and ensure compliance with operational procedures.
• Contribute to a positive team culture while delivering on Northline's commitment to Customer Delight.

Skills

Customer service

Organisational skills

Time management

Attention to detail

Communication skills

Problem-solving

Job description

Join one of Australia's leading logistics providers as a Fleet Support Officer and play a key role in keeping our delivery operations running smoothly.

Based in Melbourne, this is an excellent opportunity for a customer-focused and organised professional to build a rewarding career within the transport and logistics industry. You will work closely with drivers, contractors, customers, and internal teams to ensure exceptional service and operational excellence.

Whether you already have experience in transport and logistics or are looking to bring your administration and customer service skills into a growing industry, this role offers genuine development opportunities within a nationally recognised business that promotes from within.

• Permanent full-time position, Monday to Friday, 8:30am start.
• Supportive team environment with ongoing training and development.
• Career progression opportunities across a national logistics network.
• Employee recognition and reward programs.
• Discounts on travel, health, fitness, entertainment and more.
• Employee Assistance Program for you and your family.
• Be part of a proud Australian family-owned business that values its people.

In this role, you will:

• Coordinate home delivery activities and provide customers with timely freight updates.
• Support daily fleet operations to ensure deliveries and collections run efficiently.
• Liaise with customers, contractors, drivers and internal teams to resolve issues and maintain service excellence.
• Monitor and action incomplete deliveries, special requests and operational exceptions.
• Maintain fleet records, driver data and delivery documentation.
• Prepare reports and ensure compliance with operational procedures.
• Contribute to a positive team culture while delivering on Northline's commitment to Customer Delight.

Experience in transport and logistics is advantageous but not essential. We encourage applications from candidates with strong administration, customer service, scheduling, coordination or operations support experience who are eager to learn.

To be successful, you will have:

• Strong customer service and relationship-building skills.
• Excellent organisational and time management abilities.
• High attention to detail and accuracy.
• The ability to juggle multiple priorities in a fast-paced environment.
• Confident verbal and written communication skills.
• A proactive approach to problem-solving and continuous improvement.

Who is Northline?

Northline is an experienced Australian-based, global logistics business with an industry-leading national network and an international reach into more than 100 countries.

Our customers freight can start or end in international cities, small towns or remote communities, but wherever the destination, you can rely on Northline to deliver.

At Northline, our people are at the heart of everything we do. We invest in their development, recognise their contributions and create opportunities for long-term career growth.

That’s why, we are, Australia’s Global Logistics People.

Northline and its people help to ensure a safe workplace for all employees. Candidates will be required to pass a pre-employment medical that incorporates a drug & alcohol screen, as well as a police clearance.