Caravan Park Housekeeping Supervisor

Great Ocean Road Coast and Parks Authority; Marengo; On-site; AUD 60,000 - 75,000; Full time

Job summary

Great Ocean Road Coast and Parks Authority (GORCAPA) is seeking a Caravan Park Housekeeping Supervisor for Marengo Family Caravan Park in Victoria. You will lead a housekeeping team, coordinate cleaning across cabins, amenities and communal areas, and ensure top guest satisfaction through hands-on supervision and quality control.

The role combines team leadership, operational coordination, and frontline customer service in a premier coastal destination along the Great Ocean Road.

Qualifications

• Previous experience supervising staff within housekeeping/accommodation/hospitality or similar environment.
• Strong practical cleaning skills and high presentation standards.
• Excellent communication and a customer-focused approach.
• Demonstrated ability to lead, motivate and work as part of a team.
• Strong organisational and time-management skills.
• Proactive problem-solving and continuous improvement mindset.
• Current Australian Driver Licence.

Responsibilities

• Lead, support and supervise housekeeping staff to maintain exceptional cleaning standards.
• Coordinate daily cleaning across cabins, amenities, laundries, offices and kitchens.
• Assist with staff rosters to meet seasonal needs.
• Manage housekeeping inventory including linen and supplies.
• Develop and implement daily, weekly, monthly and seasonal cleaning schedules.
• Undertake cleaning duties as required (vacuuming, mopping, bed making).
• Respond professionally to guest inquiries, feedback and complaints.
• Ensure safe handling and storage of cleaning products and equipment.
• Communicate operational and guest matters clearly with management.

Skills

Staff supervision

Housekeeping leadership

Cleaning skills

Guest service

Communication

Time management

Team motivation

Problem solving

Job description

Great Ocean Road Coast and Parks Authority – Marengo VIC

TheGreat Ocean Road Coast and Parks Authority is responsible for protecting and managing one of Australia’s most iconic coastal landscapes. We care for parks, reserves and marine environments along the Great Ocean Road, including internationally recognised visitor sites. Working closely with Traditional Owners, communities and stakeholders, we protect environmental, cultural and heritage values while supporting sustainable visitation and long-term conservation.

About the Role

The Great Ocean Road Coast and Parks Authority (GORCAPA) is seeking a motivated and experienced Caravan Park Housekeeping Supervisor to join our team at Marengo Family Caravan Park.

Reporting to Caravan Park Management, you will be responsible for leading the day-to-day housekeeping operations of the park, ensuring high standards of cleanliness, presentation and guest satisfaction are maintained across accommodation, amenities and communal facilities.

This is a hands‑on role that combines team leadership, operational coordination and customer service in one of Victoria's most picturesque coastal destinations.

What You'll Do

• Lead, support and supervise housekeeping staff to ensure exceptional cleaning standards are consistently achieved.
• Coordinate daily cleaning activities across cabins, amenity blocks, laundries, offices, kitchens and other park facilities.
• Assist with the preparation of staff rosters to meet operational and seasonal demands.
• Support the management of housekeeping inventory, including linen, amenities, chemicals and cleaning supplies.
• Assist in developing and implementing daily, weekly, monthly and seasonal cleaning schedules.
• Undertake cleaning duties as required, including vacuuming, mopping, laundering, bed making and waste management.
• Respond professionally to guest enquiries, feedback and complaints, escalating issues where required.
• Ensure the safe handling and storage of cleaning products and equipment.
• Maintain accurate communication with management regarding operational and customer-related matters.

What We're Looking For

• Previous experience supervising staff within a housekeeping, accommodation, hospitality, aged care or similar environment.
• Strong practical cleaning skills and experience maintaining high presentation standards.
• Excellent communication and interpersonal skills, with a customer‑focused approach.
• Demonstrated ability to lead, motivate and work effectively as part of a team.
• Strong organisational and time‑management skills.
• A proactive approach to problem‑solving and continuous improvement.
• Experience with manual handling practices and the safe use of cleaning chemicals (desirable).

Mandatory requirements:

• Current Australian Driver Licence.
• Ability to obtain or hold a Working with Children Check.
• Ability to provide a National Police Check.
• Evidence of Australian working rights.

Why Join Us

At GORCAPA, you'll be part of an organisation dedicated to protecting and enhancing one of Australia's most iconic coastal regions while delivering memorable visitor experiences.

In return, we offer:

• The chance to work in a stunning Great Ocean Road location.
• A supportive and collaborative team environment.
• Meaningful work contributing to Victoria's leading coastal tourism destination.
• Opportunities to develop your leadership and operational management skills.

If you're passionate about delivering exceptional guest experiences and leading a high-performing housekeeping team, we'd love to hear from you.

To learn more about this position, please visit: www.greatoceanroadauthority.vic.gov.au/About-Us/Work-with-us to obtain a copy of the position description, including key responsibilities, selection criteria, qualifications and experience.

Everyone is welcome at the Authority.

Here at the Great Ocean Road Coast and Parks Authority we are committed to creating a workforce that is diverse and is inclusive of all. We value and embrace the various experiences and perspectives people may have, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

We acknowledge the Traditional Owners of the lands on which we work and live and all First Nations peoples, and we pay our respects to their Elders past and present.