Customer Service Officer - TEMP

Orange City Council; Orange City Council; On-site; AUD 52,000 - 58,000; Part time

Benefits offered by this job

Health & Wellbeing benefits

Salary packaging

Training opportunities

Free EAP access

Wellbeing programs

Job summary

Orange City Council is seeking a friendly, customer-focused individual to join the Customer Service team for a temporary part-time role (29 hours/week). You will handle inquiries in person, by phone, email and across channels, delivering timely, quality service.

Responsibilities include processing applications for services (rates, registrations, permits), invoicing and payments, and maintaining records in the council systems. A Certificate III in Administration or Customer Service is required.

Qualifications

• Certificate III in Administration or Customer Service.
• Previous experience in a similar role.
• High level of verbal and written communication skills.
• Proven ability to work as part of a team.
• Well-developed computer literacy skills.
• Proven effective conflict resolution and problem-solving skills.
• Ability to maintain a satisfactory Criminal Record Check.

Responsibilities

• Deliver timely customer services in person, over the phone, email or across multi-communication channels in line with established customer service standards.
• Respond to customer enquiries, needs, concerns and suggestions in a timely manner to improve and maintain quality of service.
• Assist customers with the compilation and lodgement of applications relating to services that Council provides i.e., rates, animal registrations, tree removals, temporary food permits.
• Receive and process development fee estimate quotes, development and associated applications in accordance with Council policy and procedures.
• Receive and process monies payable to Orange City Council in accordance with the relevant accounting standards and Council policies.

Skills

Customer service

Communication

Teamwork

Computer literacy

Conflict resolution

Education

Certificate III in Administration or Customer Service

Tools

Customer Request Systems

Job description

Hourly Rate: $38.86 - $42.35 (Plus Super)Weekly Hours: Temporary part-time 29 hours per week

About Orange City Council

Orange City Councilis committed to making a positive contribution to both our region and our local community.We are a large regional council, with over 800 employees, we take pride in being both for and part of the Orang community. Our aim -to make Orange a better place to live today and tomorrow.

About the role

This role is perfect for someonewho is willing to learn andbuild a working corporate knowledge of Council and use this on a daily basis to problem solve incoming queries. This includes, but is not limited to:

• Deliver timely customer services in person, over the phone, email or across multi-communication channels in line with established customer service standards.
• Respond to customer enquiries, needs, concerns and suggestions in a timely manner to improve and maintain quality of service, are recorded in the customer request system and in accordance with corporate protocols.
• Assist customers with the compilation and lodgement of application relating to services that Council provides i.e., rates, animal registrations, tree removals, temporary food permits.
• Receive and process development fee estimate quotes, development and associated applications in accordance with Council policy and procedures.
• Receive and process monies payable to Orange City Council in accordance with the relevant accounting standards and Council policies.

Note: This is a temporary part-time position for 12 months due to end October 2027, extension beyond this date will be subject to operational requirements.

What can we offer?

• Health and Wellbeing benefits including access to a Fitness Passport for you and your family.
• Salary Packaging available including novated leasing.
• A range of in-house and external training opportunities
• Free access to EAP services for you and your family
• Organisation wide health and wellbeing initiatives

What do you need?

• Certificate III in Administration, Customer Service or equivalent experience
• Previous experience in a similar role
• High level of verbal and written communication skills including the capacity to interact with internal and external customers to provide a quality customer experience.
• Proven ability to work as part of a team.
• Well-developed computer literacy skills (Customer Request Systems will be highly regarded)
• Proven effective conflict resolution and problem-solving skills
• Ability to maintain a satisfactory Criminal Record Check

For enquiries about this role, please contact Customer Service Team Leader, Lyn Thornberry on (02) 6393 8***.

Please note: Where additional candidates are found suitablefrom this round of recruitment a talent list or pool may be created forfilling any similar permanent or temporary roles that may become vacant over the next twelve months.