Customer Service Officer

Bayside Council (NSW); Sydney; On-site; AUD 77,000 - 86,000; Full time

Benefits offered by this job

3 extra days off during Christmas

10 days sick leave

5 days MyLeave

Parental leave entitlements

Employee Assistance Program (EAP)

Fitness Passport

Annual skin checks & flu vaccinations

Job summary

Bayside Council in Sydney, NSW, Australia, is seeking a dedicated Customer Service Officer to join our team on a permanent full-time basis.

This role delivers professional service via phone, face-to-face and digital channels, handling enquiries, feedback and service requests with efficiency and empathy in a fast-paced environment.

Call centre experience is preferred. Salary ranges from $77,050 to $86,296 per year, plus 12% superannuation, with a 9 day fortnight.

Qualifications

• Previous call centre experience is preferred.
• Strong communication and customer service skills.
• Ability to deliver professional service across multiple channels.

Responsibilities

• Deliver professional, timely service via phone, face-to-face, and digital channels.
• Respond to enquiries, feedback, and service requests in line with Council standards.
• Promote and guide customers through Council programs, services and digital tools.
• Assist with application lodgements, receipting and daily reconciliations.
• Support the continuous improvement of customer service processes and systems.

Skills

Call centre experience

Customer service

Phone handling

Job description

• Permanent Full Time, 35hrs per week, 9 day fortnight
• Join a committed and cohesive team
• Call centre experience preferred

Location : Bayside Council, Sydney, NSW, Australia

Join a team that makes a difference

At Bayside Council, we're proud to serve our diverse community with professionalism, integrity, and heart. Our City Performance Directorate plays a crucial role in delivering excellence through customer service, governance, financial services, procurement and business technology.

We're now looking for a dedicated Customer Service Officer to join our team on a permanent full-time basis. This position is ideal for someone who is confident on the phones, thrives in a fast-paced setting, and is passionate about helping people with efficiency, empathy and professionalism.

Bayside Council has several work locations across the local government area and Council reserves the right to change your location as required by operational needs. Only candidates with previous customer service experience in a call centre environment will be considered.

About The Role

As a key point of contact for our community, you will:

• Deliver professional, timely service via phone, face-to-face, and digital channels.
• Respond to enquiries, feedback, and service requests in line with Council standards.
• Promote and guide customers through Council programs, services and digital tools.
• Assist with application lodgements, receipting and daily reconciliations.
• Support the continuous improvement of customer service processes and systems.

Our Benefits And Culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external.

Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community, such as:

• 3 extra days off during Christmas each year
• 10 days sick leave each year
• 5 days MyLeave allowing flexible personal leave each year
• Additional parental leave entitlements for both parents
• Access to our Employee Assistance Program (EAP)
• Access to Fitness Passport
• Annual skin checks & flu vaccinations

Closing Date: Tuesday, 6 October 2026.

Salary: From $77,050 to $86,296 pa, plus 12% superannuation.

Applicants will be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.

Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence.