Customer Experience Advisor - Part-Time Temp

Orange City Council; Orange City Council; On-site; AUD 52,000 - 58,000; Part time

Benefits offered by this job

Health & Wellbeing benefits

Salary packaging

Training opportunities

Free EAP access

Wellbeing programs

Job summary

Orange City Council is seeking a friendly, customer-focused individual to join the Customer Service team for a temporary part-time role (29 hours/week). You will handle inquiries in person, by phone, email and across channels, delivering timely, quality service.

Responsibilities include processing applications for services (rates, registrations, permits), invoicing and payments, and maintaining records in the council systems. A Certificate III in Administration or Customer Service is required.

Qualifications

• Certificate III in Administration or Customer Service.
• Previous experience in a similar role.
• High level of verbal and written communication skills.
• Proven ability to work as part of a team.
• Well-developed computer literacy skills.
• Proven effective conflict resolution and problem-solving skills.
• Ability to maintain a satisfactory Criminal Record Check.

Responsibilities

• Deliver timely customer services in person, over the phone, email or across multi-communication channels in line with established customer service standards.
• Respond to customer enquiries, needs, concerns and suggestions in a timely manner to improve and maintain quality of service.
• Assist customers with the compilation and lodgement of applications relating to services that Council provides i.e., rates, animal registrations, tree removals, temporary food permits.
• Receive and process development fee estimate quotes, development and associated applications in accordance with Council policy and procedures.
• Receive and process monies payable to Orange City Council in accordance with the relevant accounting standards and Council policies.

Skills

Customer service

Communication

Teamwork

Computer literacy

Conflict resolution

Education

Certificate III in Administration or Customer Service

Tools

Customer Request Systems

Job description

Orange City Council is seeking a friendly, customer-focused individual to join the Customer Service team for a temporary part-time role (29 hours/week). You will handle inquiries in person, by phone, email and across channels, delivering timely, quality service.

Responsibilities include processing applications for services (rates, registrations, permits), invoicing and payments, and maintaining records in the council systems. A Certificate III in Administration or Customer Service is required.