Customer Service Officer – Permanent Full Time

Bayside Council; Sydney; On-site; AUD 77,000 - 86,000; Full time

Benefits offered by this job

3 extra days off during Christmas each

10 days sick leave each year

5 days MyLeave

Additional parental leave entitlements

Employee Assistance Program (EAP)

Fitness Passport

Annual skin checks & flu vaccinations

Job summary

Bayside Council is seeking a Customer Service Officer on a permanent full-time basis in Sydney, NSW. You will be the first point of contact, delivering service via phone, in person, and digital channels, handling enquiries and guiding customers through council programs.

The role requires customer service experience, ideally in a call centre, and strong communication. Benefits include extra leave and health-related perks as part of a flexible, supportive workplace.

Qualifications

• Previous customer service experience in a call centre is highly regarded.
• Strong interpersonal and communication skills.
• Comfortable using digital systems and learning new technologies.
• Ability to assist with applications and service requests efficiently.

Responsibilities

• Deliver professional, timely service via phone, face‑to‑face, and digital channels.
• Respond to enquiries, feedback, and service requests in line with Council standards.
• Promote and guide customers through Council programs, services and digital tools.
• Assist with application lodgements, receipting and daily reconciliations.
• Support the continuous improvement of customer service processes and systems.

Skills

Call centre experience

Customer service

Communication skills

Digital literacy

Problem solving

Job description

Customer Service Officer – Permanent Full Time

Permanent Full Time, 35hrs per week, 9 day fortnight

Join a committed and cohesive team

Call centre experience is highly regarded

Join a team that makes a difference

At Bayside Council, we’re proud to serve our diverse community with professionalism, integrity, and heart. Our City Performance Directorate plays a crucial role in delivering excellence through customer service, governance, financial services, procurement and business technology.

We’re now looking for a dedicated Customer Service Officer to join our team on a permanent full-time basis. This position is ideal for someone who is confident on the phones, thrives in a fast‑paced setting, and is passionate about helping people with efficiency, empathy and professionalism.

Bayside Council has several work locations across the local government area and Council reserves the right to change your location as required by operational needs. Only candidates with previous customer service experience in a call centre environment will be considered.

About the role

As a key point of contact for our community, you will:

Deliver professional, timely service via phone, face‑to‑face, and digital channels.

Respond to enquiries, feedback, and service requests in line with Council standards.

Promote and guide customers through Council programs, services and digital tools.

Assist with application lodgements, receipting and daily reconciliations.

Support the continuous improvement of customer service processes and systems.

About you

You are someone who:

Has previous experience working in a customer service environment, with call centre experience preferred.

Has excellentcommunicationand interpersonal skills.

Enjoys problem‑solving and working collaboratively within a team.

Is comfortable using digital systems and learning new technologies.

Willing to provide timely customer service in person, over the phone, or through various communication channels.

Our benefits and culture

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external.

Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community, such as:

3 extra days off during Christmas each year

10 days sick leave each year

5 days MyLeave allowing flexible personal leave each year

Additional parental leave entitlements for both parents

Access to our Employee Assistance Program (EAP)

Access to Fitness Passport

Annual skin checks & flu vaccinations

Deadline:Tuesday, 6 October 2026.

Salary:From $77,050 to $86,296 pa, plus 12% superannuation.

Applicants will be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.

Bayside Council is proud to be both an Equal Opportunity Employer and a Child‑Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity, feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch with our Talent Acquisition team to discuss their needs in confidence.